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2.0 - 7.0 years
2 - 7 Lacs
Mumbai, Maharashtra, India
On-site
An Order Manager is responsible for overseeing the entire order processing cycle, from order entry to delivery and beyond, ensuring accuracy and operational efficiency. Key Responsibilities: Order Processing: Handling order entry, verification, and updating systems with accurate information & Invoicing. Tracking and Delivery Management: Ensuring timely and accurate order fulfilment, coordinating with Supply, Logistics and Seller/Plant, Short Closure of Orders. Operational Efficiency: Ensuring achieving SLA of TAT and cost optimization. Customer Communication: Responding to customer inquiries, addressing concerns, and providing updates on order status. Reporting and Analysis: Generating reports on order processing metrics and identifying areas for improvement. Collaborating with other departments: Working with sales, logistics, finance, Tech & Product and other teams to ensure smooth order flow. Troubleshooting: Addressing and resolving issues within the order management process. Required Skills: Attention to detail: Ensuring accuracy in all aspects of order processing. Organizational abilities: Managing multiple tasks and priorities effectively. Effective communication: Communicating clearly with customers, colleagues, and other stakeholders. Problem-solving: Addressing and resolving issues efficiently. Knowledge of relevant software: Proficiency in Excel, SAP,CRM, ERP, and other order management systems.
Posted 17 hours ago
5 - 6 years
7 - 9 Lacs
Thane
Work from Office
System Designing and Application Engineering for MV AIS panels (Domestic + Exports). Main responsibilities: Overall coordination for MV AIS Panel orders with sales, engineering, factory and customer including following Key Responsibilities: 1) Techno-commercial contract review 2) Coordination with Engineering for submission of Drawings and other engineering documents to customer 3) Getting drawing approval from customer 4) Claim submission and negotiation with customer 5) Cost and overall milestone monitoring throughout the order execution 6) Close coordination with Factory and logistic for scheduling of orders 7) Coordination with customer for FAT and dispatch related activities 8) Coordination for Post dispatch service activities Candidate should possess: Good knowledge about medium voltage power distribution system and protection system for AIS panels Knowledge of IS/IEC standards applicable for MV systems. Should have CRM development skill and negotiation skill. Good Communication skill Capable to interact independently with client for technical discussions. Prior experience in customer handling functions will be added advantage. Education: : B.E. / Diploma in Electrical Engineering with minimum 5 to 6 Years of Experience
Posted 1 month ago
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