Order Management(Disconnect Team, Maintenance Team)

Responsibilities Working with business leads and various IT groups to execute daily and monthly billing tasks to ensure accurate and timely bills Billing review and maintenance support for Partner accounts and for Network Services end customers Processing network and cloud services cancellation orders including: interacting with the underlying carriers, ensuring internal resources are shut down and closing the customers accounts for final billing Processing suspensions and cancellations ordered by Collections for non-payment Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email Requirements Previous US customer service experience Previous telephony experience or knowledge regarding SIP trunks, DIDs, Circuits, and WebFax Excellent written and verbal communication skills Preferred candidates will have Costguard, SAP and Salesforce (SFDC) experience Preferred candidates will have SLS and AMC licensing server experience Team player with a positive service oriented attitude, able to work with various departments at Mitel Strong research/investigative skills Ability to make sound decisions and recommendations