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2.0 - 5.0 years
2 - 4 Lacs
Vadodara
Work from Office
Role & responsibilities :- Coordinate with all global partners to resolve their service issues/spare parts requirement and application related issues. Take the updates and track the service complaints until it is resolved. Spare parts support (Quotation / invoice / dispatch) Ensure that all the machines are registers in SLS system with intact information. Organize training (offline/online) to improve the knowledge level (skill) of partners. Record all the events, track all events and make summary & report with the help of administration team & Tech Team for DRMs. Basic Awareness of CNC machine Basic Mechanical assembly Basic Electrical / Electronic Component
Posted 1 week ago
2 - 4 years
4 - 9 Lacs
Bengaluru
Work from Office
Responsibilities Working with business leads and various IT groups to execute daily and monthly billing tasks to ensure accurate and timely bills Billing review and maintenance support for Partner accounts and for Network Services end customers Processing network and cloud services cancellation orders including: interacting with the underlying carriers, ensuring internal resources are shut down and closing the customers accounts for final billing Processing suspensions and cancellations ordered by Collections for non-payment Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email Requirements Previous US customer service experience Previous telephony experience or knowledge regarding SIP trunks, DIDs, Circuits, and WebFax Excellent written and verbal communication skills Preferred candidates will have Costguard, SAP and Salesforce (SFDC) experience Preferred candidates will have SLS and AMC licensing server experience Team player with a positive service oriented attitude, able to work with various departments at Mitel Strong research/investigative skills Ability to make sound decisions and recommendations
Posted 1 month ago
4 - 7 years
5 - 12 Lacs
Bengaluru
Work from Office
Technical Writer (4 to 6 years of experience) Aerospace domain. Excellent knowledge in the following are preferred: ATA iSpec220 standards CMMs, Temporary Revisions, Service Bulletins, and SLs Analysis and interpretation of Engineering drawings Analysis and interpretation of Bill of Materials (BOM) Author in structured Framemaker Ability to train and guide junior tech writers
Posted 3 months ago
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