Order Management | Pharmaceutical Company | Trivandrum

Responsibilities:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured).

• Convert an order from a quote or excel sheet to a sales order in companys ERP system and ensure completeness and accuracy.
• Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information.

• Verify order information against customer records, pricing agreements, and inventory availability. Resolve any discrepancies or issues that may arise during the order processing stage.

• Knowledge of common substitutions for items not in stock; able to verify with management accordingly.

• Work with purchasing department to determine ETA for any order items not in stock.

• Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc.

• Communicate with customers on discrepancies, order conflicts, and shipping delays.

• Create SOT for the sales order.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.

• Track the status of orders throughout the fulfillment process, from order entry to shipment. Provide regular updates to customers on the status of their orders and address any inquiries or concerns promptly.

• Other duties as assigned

Must Haves:

• High School diploma or similar

• Excellent customer service skills

• Detail oriented and dependable

• Ability to work independently

• Strong verbal and written communications

• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency

• Thrive in working in a fast-paced environment

Nice to Haves:

• Strong Excel skills, (formulas, vlookup, etc)

• Experience using an ERP system a plus