Order Management Executive

Teamware Solutions

2 - 5 years

2 - 3 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

order to cash order processing sap support order management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department:

Notice Period:

About the Role:

Order Management and Data Management team

Key Responsibilities:

Provide inputs to the Manager regarding process updates or changes affecting internal procedures, products, and services.
Update and implement new policies and procedures within the team to ensure alignment with business needs.
Collaborate with teams such as
TCS, Billing Support, and CSS
to design efficient process flows and resolve operational blockers.
Act as a key owner for critical workflows, including
SAP support
and
ad-hoc bulk projects
.
Engage with cross-functional stakeholders to identify operational challenges and drive process efficiencies.
Support major change and improvement initiatives through
UAT (User Acceptance Testing)
and
BVT (Business Verification Testing)
.
Serve as a
domain expert and mentor
for team members when needed.
Share customer feedback and recurring issues with management and recommend solutions.
Partner with the
Learning & Development team
to deliver process training and refresher sessions for operational staff.
Identify and implement
order-to-cash simplification
and
process streamlining projects
, working with
Master Black Belts
using
BPI (Business Process Improvement)
methodology.
Coordinate with technical teams to resolve system-related issues in
SAP, Trust, and Siebel
, ensuring smooth workflow operations.
Drive initiatives to minimize recurring system or knowledge gaps in coordination with the Order Management and Technical teams.

Required Skills & Qualifications:

Proven expertise in
Order Management systems
such as
SAP, Trust, and Siebel
.
Strong understanding of
order-to-cash (O2C)
processes and workflows.
Good communication and coordination skills to work effectively with multiple teams.
Experience supporting
process improvement initiatives
or automation projects.
Detail-oriented with strong analytical and problem-solving skills.
Ability to work under minimal supervision in a fast-paced environment.

Additional Details:

Location:
Bangalore (On-site)
Experience:
25 years in Order Management or related operations
Notice Period:
Immediate joiners preferred
Role & responsibilities

Preferred candidate profile

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