Order Management Associate || Chennai || 1 - 4 Yrs

1 - 4 years

6 - 9 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Support process by managing transactions as per quality standards
  • Fielding all incoming requests from client via email and attend the case to take it to the closure
  • Maintain self help documents for customer to enhance response time

Preferred candidate profile

• Resources to have experience in Order Management/Logistics
• Experience with SAP (Preferred) having at least 12-18months experience / preferably related experience in Customer Services being performed • Knowledge & Customer Service Experience in Order Management / Logistics • Import & Export specialist (Preferred) • Ability to make decisions independently within their role regarding unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact • Ability to recognize when additional input is required to effectively address unique and/or complex situations. • Ability to work independently in a fast & performance-based environment to accomplish with Customer expectations with minimal supervision ensuring high levels of customer satisfaction • Excellent oral and written communication skills. • Fluency and comprehension in spoken and written English.

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