Oracle Fusion Cloud CX Marketing - Principal Consultant

Oracle

5 - 10 years

10 - 11 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

telecom data analysis jquery javascript sms incident management html customer experience oracle python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Marketing Cloud, Field Service Cloud, CPQ, Fusion Sales/Service Cloud) Cloud solutions.
Lead the design and delivery of scalable, high-impact CX implementations across financial management, power planning, Telecom and consolidation domains.
Plan, develop, and execute marketing campaigns across multiple channels including SMS, in-app messaging, push notifications, email marketing, SFTP, API integrations, RPL, AMS.
Utilize the Oracle Marketing Cloud platform to create personalized and targeted email campaigns that maximize customer engagement and conversions.
Collaborate with cross-functional teams including marketing strategists, designers, developers, and data analysts to ensure seamless integration of marketing campaigns across different channels.
Monitor campaign performance metrics such as open rates, click-through rates, conversion rates, and ROI to optimize campaign effectiveness.
Conduct A/B testing and perform data analysis to uncover insights that inform campaign optimization strategies.
Stay up to date with industry trends and best practices in email marketing automation, customer segmentation, personalization strategies, and other relevant areas.
Provide guidance and support to internal teams on best practices for utilizing the Oracle Marketing Cloud platform.

Qualifications & Skills

Mandatory:

Bachelor s degree (BE, BTech, MCA).
Minimum 5 years experience with Oracle CX Cloud products (Marketing Cloud, Field Service Cloud, CPQ, Fusion Sales/Service Cloud).
Deep Implementation/Support experience of CX processes and solution areas.
Proficiency with JavaScript, jQuery, KnockoutJS, NodeJS, HTML, CSS, Webpage Design, Python, VBCS, Redwood.
Strong analytical and problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Excellent communication and project management skills, including stakeholder and team facilitation.
Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.
Familiarity with OAC-Essbase, Essbase 19c, and Essbase 21c platforms.

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