Work in a 24 X 7 Environment (NOC).
Extend technical support to Clients over email and phone.
Carry out the advance level of troubleshooting for databases
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
Technically update the tickets in ticketing system for all the issues handled / worked upon
Ensure that change requests are implemented as per defined timelines
Following up with Vendors whenever required & resolve issues by minimizing downtimes.
Performance analysis of databases using native & monitoring tools.
Carry out dB upgrades as and when required after approval from team lead / customer.
Carry out one time implementations of databases as and when required as per Implementation Requests
Work with intra departmental teams to isolate & troubleshoot customer issues (OS/Cloud/DB/Apps etc...)
Ensure dB backups are happening regularly & report & act on failures immediately.
Perform DR Drills L3 team.
Timely execution of SIP related task allocated by Team lead
Prepare pro-active performance reports
Work towards automation of day to day tasks.
Carry out patch updates at regular intervals & ensure you stick to the patching policy defined.
Adhere to shift timings and shift handover process
Prepared Incident Reports for S1 incidents (to be attached to RCA reports.
Should be willing to learn, adapt & work on at least 2 diffGateerent databases.
Review Key L3 team in providing reports
Should have extensive knowledge on Oracle RAC
Hands on Experience in GoldenGate Setup and Management

Typical Years of Experience

8-12 yrs

Educational Qualification

Any Graduate

Technical Skills

Candidate should be well versed with all Oracle database administration activities for a variety of applications using, Oracle9i, 10g & 11g on various flavors of UNIX, LINUX and Windows environments
More specifically, the activities will include database creation, configuring Standby/Data guard databases and RAC installation, migration and upgrade of oracle databases, database performance and tuning, implementation of backup/recovery scripts, RMAN, 24x7 support.
GoldenGate Setup & Maintenance.
Backup & Recovery procedures
Expertise in supporting Oracle RAC
Database performance tuning & monitoring tools
Experience on High availability clustering
Disaster-Recovery experience including Data guard Environment would be added advantage
Basic Shell scripting
Oracle Certified Professional (OCP) would be an advantage

Soft Skills

Good Communication & written skills

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