Oracle CX Cloud Consultant

Job Title:

Position Overview:

Oracle CX Cloud Consultant

Youll collaborate with architects, project managers, and client stakeholders to design, configure, and deliver impactful solutions, ensuring adherence to Oracles best practices and methodologies.

Key Responsibilities:

1. Solution Design & Development

• Develop innovative solutions for Oracle CX Cloud implementations.
• Analyze business requirements to align Oracle CX applications with client objectives.
• Lead end-to-end design of technical and functional components, including integrations and customizations.

2. Implementation & Configuration

• Configure and test Oracle CX Sales & B2B Service Cloud, VBCS, VBS, and OIC platforms.
• Conduct demonstrations and client workshops to present solutions effectively.

3. Documentation & Quality Assurance

• Produce comprehensive documentation on solutions, integrations, and migration strategies.
• Ensure compliance with Oracle Cloud security and development protocols.

4. Mentorship & Knowledge Sharing

• Mentor junior consultants on best practices and solution delivery.
• Promote continuous learning through shared knowledge and collaboration.
  

Required Qualifications:

• Education:

  Bachelor’s degree in Computer Science, Engineering, or a related field.

• Experience:

  3–8 years of relevant work experience, with at least 3 years in Oracle CX consulting.

• Certifications:

  Oracle certifications in CX Cloud (preferred but not mandatory).

Technical Skills & Expertise:

• Strong functional and technical understanding of:

• Oracle CX Sales
• Oracle B2B Service Cloud
• Oracle Integration Cloud (OIC)
• Visual Builder Cloud Services (VBCS) / Studio (VBS)
• BIP and OTBI reports
• Redwood UI implementation.
  

• Proficient in:

• Groovy scripting, workflows, triggers, alerts, OTBI analytics
• Web development using HTML, CSS, JavaScript (React is a plus)
• Integration technologies (SOAP, REST, JSON, XML, XSLT, etc.)
• Oracle PaaS components and tools (GIT, JIRA, shell scripting)
• Redwood UI implementation and customizations
  

• Strong problem-solving and architectural design skills.

Preferred Skills:

• Experience with global clients and multi-time-zone project delivery.
• Prior experience with CRM tools like Oracle Siebel, Oracle B2C Service Cloud, Salesforce, or Microsoft Dynamics.
• Strong interpersonal and communication skills—verbal and written.
• Demonstrated leadership, adaptability, and ability to work in fast-paced environments.
• Passion for continuous learning and emerging technologies.