Ops Sup Supervisor - C10

As an Ops Sup Supervisor, you will be responsible for providing leadership and direction to a team of employees to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Key Responsibilities:** - Become a subject matter expert for daily operations processes and monitor transactions to address issues and improve work quality. - Research and interpret information, identify inconsistencies, and make recommendations based on experience and specialty knowledge. - Assist in performing feasibility analysis for process changes and coordinate with business teams for system/process improvements and solutions. - Monitor project volumes and timelines, ensuring adherence to established guidelines and SLA. - Mentor lower-level analysts and provide informal guidance and training to new team members. - Assess risk in business decisions, considering the firm's reputation and complying with applicable laws and regulations. **Qualifications:** - 2-5 years of relevant experience - General knowledge of consumer banking operations in NAM region - Comprehensive knowledge of credit cards servicing/collections within NAM region - General knowledge of US collections regulations like FDCPA, TCPA would be advantageous - Proficient in Microsoft Office, working knowledge of analytics preferred - Ability to work unsupervised, adjust priorities quickly, and demonstrate clear and concise communication skills This job description offers a high-level overview of the work performed. Other duties may be assigned as required. Please note that you will be aligned to US shifts working between 7 AM to 5 PM EST (4.30 PM to 2.30 AM IST).,