Ops Manager - Last mile

Job Title: Operations Manager Last Mile

Job Summary:

We are looking for a detail-oriented and proactive Operations Manager – Last Mile to oversee the final phase of interior project execution, including delivery, installation, and handover. The ideal candidate will work closely with the IMOS (Installation and Move-Out Services) team to ensure timely and quality completion of projects, customer satisfaction, and process efficiency across all last-mile activities.

Key Responsibilities:

Manage and supervise all last-mile operations, including site readiness, delivery coordination, installation, snag rectification, and project handover.

Act as a key liaison between the central IMOS team and on-ground execution teams to ensure alignment in project timelines and standards.

Plan and allocate manpower, materials, and resources for installation activities across multiple sites.

Monitor day-to-day site operations, resolve bottlenecks, and escalate issues when required.

Track and report progress of all last-mile tasks using project management tools and ensure on-time completion.

Maintain close coordination with design, procurement, quality control, and warehouse teams for seamless execution.

Ensure strict adherence to quality, safety, and compliance standards on-site.

Conduct site audits, supervise subcontractors/installers, and ensure timely snag closures.

Maintain detailed documentation for site handovers and post-installation services.

Continuously evaluate and improve operational workflows to enhance customer experience and team productivity.

Key Skills & Qualifications:

Bachelor's degree in Engineering, Interior Design, Construction Management, or related field.

7–8 years of experience in interior fit-out, modular furniture, or project execution roles, preferably in last-mile or IMOS operations.

Strong project management and site coordination skills.

Proficient in MS Office, project tracking tools (e.g., Trello, Asana, or custom ERP), and reporting systems.

Ability to manage multiple projects/sites simultaneously with a hands-on approach.

Excellent communication, stakeholder management, and problem-solving abilities.

Knowledge of installation processes, material handling, and vendor coordination is essential.

Comfortable working in a fast-paced, client-focused environment with strict deadlines.Role & responsibilities

Preferred candidate profile