Job
Description
Role Overview: As a PTL Ops Lead, you will be responsible for managing the end-to-end operations of Prozos Part Truck Load (PTL) vertical. This is a high-ownership role focused on execution excellence, service performance, process adherence, and cross-functional collaboration. You will be instrumental in ensuring operational scalability, customer satisfaction, and service consistency as the PTL vertical continues to grow. You will work closely with the supply-side lead (responsible for vendor aggregation and onboarding), the sales team, the Control Tower, and product/tech teams to deliver a seamless freight experience to our clients. This vertical operates within the broader Prozo Logistics Network (PLN), encompassing various freight types. Key Responsibilities: - PTL Operations Management - Manage day-to-day operations of PTL shipments including pickup, linehaul, transshipment, and final delivery for both appointment and non-appointment shipments. - Ensure process compliance, documentation accuracy, and timely handovers across all legs of movement. - Service Performance & SLA Adherence - Monitor and ensure adherence to client SLAs including TAT. Ensure delivery of seamless client onboarding and execution FTR (First Time Right). - Drive initiatives to minimize delivery failures, delays, and improve overall service quality. - Process Improvement & RCA/CAPA - Lead root cause analysis (RCA) for service failures, delays, and delivery issues. - Develop and implement corrective and preventive actions (CAPA) to eliminate recurring issues. - Client Implementation & Operational Readiness - Coordinate with sales and implementation teams to ensure operational preparedness for new client go-lives. - Establish SOPs and execution plans tailored to specific client requirements. - Team Management & Performance - Lead and mentor the PTL operations team; ensure role clarity, accountability, and performance alignment. - Foster a culture of ownership, responsiveness, and continuous improvement within the team. - Control Tower & Visibility Enablement - Collaborate with the Control Tower team to ensure real-time tracking and proactive exception management. - Use dashboards and data analytics for performance reporting and decision-making. - Cross-functional Collaboration - Work closely with supply, tech, product, and sales teams to ensure seamless and customer-centric operations. - Provide operational inputs during commercial discussions, product enhancements, and capacity planning. - Data-Driven Decision Making - Analyze operational data to identify trends, bottlenecks, and opportunities for optimization. - Build and track key metrics/KPIs to ensure operations are aligned with strategic goals. Qualifications & Experience: - 5-10 years of experience in logistics and supply chain management, with at least 5 years in PTL Freight Operations management role. - Deep understanding of PTL freight movement, regional nuances, and operational intricacies. - Strong problem-solving and analytical skills, especially around service failures and RCA/CAPA. - Ability to manage distributed teams and lead with ownership in a fast-paced environment. - Excellent communication and coordination skills for cross-functional stakeholder management. - Comfortable with logistics technology, dashboards, and operational tools. Role Overview: As a PTL Ops Lead, you will be responsible for managing the end-to-end operations of Prozos Part Truck Load (PTL) vertical. This is a high-ownership role focused on execution excellence, service performance, process adherence, and cross-functional collaboration. You will be instrumental in ensuring operational scalability, customer satisfaction, and service consistency as the PTL vertical continues to grow. You will work closely with the supply-side lead (responsible for vendor aggregation and onboarding), the sales team, the Control Tower, and product/tech teams to deliver a seamless freight experience to our clients. This vertical operates within the broader Prozo Logistics Network (PLN), encompassing various freight types. Key Responsibilities: - PTL Operations Management - Manage day-to-day operations of PTL shipments including pickup, linehaul, transshipment, and final delivery for both appointment and non-appointment shipments. - Ensure process compliance, documentation accuracy, and timely handovers across all legs of movement. - Service Performance & SLA Adherence - Monitor and ensure adherence to client SLAs including TAT. Ensure delivery of seamless client onboarding and execution FTR (First Time Right). - Drive initiatives to minimize delivery failures, delays, and improve overall service quality. - Process Improvement & RCA/CAPA - Lead root cause analysis (RCA) for service failures, delays, and delivery issues. - Develop and implement corrective and preventive actions (CAPA) to eliminate recurring issues. - Client Implementation & Operational Readiness - Coordin
