Ops & CS Support Incharge - BPE

SR.NO.

CUSTOMER & OPS SUPPORT DESK

1Daily Monitoring EDD-B2C & B2B/APEX DELIVERY PERFORMANCE and ensuring PUD meet required targets of MBO2Daily Monitoring on Key Customers shipments timely intact deliveries as per EDD. If any deviation on EDD taking up with concern Hub's for timely connection. Exception while deliveries we are highlighting the same to concern trackers for timely Alt. Instruction.3Checking and Marking all Exception Report for 033,174,142,001. to Respective locations.4After SLAH done need to do Tel Calling for Undelivered lying shipments.5Removing Alternate/RTO instruction Received From origins.6Marking Additional Handling Charges JV mails to origin Finance team In co-ordination with concern cs persons.7Undelivered shipment mail mark to concern cs tracker to get timely alternate instruction.8SLAH kept under control with strong follow up.9COD/FOD/DOD k/off in C2NG and CMM10Monitoring All Cash outstanding and maintain NIL CASH Outstanding for PUD.11For Demurrage outstanding closure all Waiver and Bill to shipper case follow up done with concern cs tracker for faster closure. And maintain NIL DEM o/s.12Handling Special movement of Deliveries.{exhibition/DHL/EXAM/TDD..ETC}13Monitoring all Undelivered shipment received from Field. Fresh undelivered shipment with proper Telling calling done.14Generating Sales Lead.15Monitoring on Freight and all other cash outstanding related to OUTBOUND TEAM.16Monitoring all E-Tail pickup separately.17Monitoring all RVP pickup separately.18Supporting Ops for Day-to-day operations whenever required.