Operations & User Support Specialist

Operations & User Support Specialist Location: Hyderabad, India (Work from Oce) Experience Level: 2-3 Years Education: Master of Computer Applications (MCA) Pay Package: 5-6 LPA About Knowledge Hub India At Knowledge Hub Solutions India Pvt Ltd, we are a leading Ed-tech company dedicated to transforming education through innovative digital solutions. We empower learners and educators with cuing-edge plaorms and data-driven insights to achieve their goals. We are looking for a proactive and detail-oriented individual to join our growing team. Role Overview We are seeking a highly motivated and detail-oriented Operations & User Support Specialist to join our dynamic team in Hyderabad. This role is crucial for ensuring the comprehensive and ecient management of our data operations, extending beyond mere data entry to encompass signicant client support and administrative system support for our dashboard management systems. The ideal candidate will possess a strong technical foundation from their MCA background, coupled with excellent communication skills to interact eectively with internal teams and external stakeholders. Key Responsibilities So¢ware Account Management & System Administration: Create, congure, and manage user accounts, permissions, and access controls for our internal and client-facing dashboard management pla¢orms and other so¢ware tools, ensuring optimal system performance and security. Advanced Data Operations Support: Perform diverse data-related tasks, including complex data validation, transformation, quality assurance, and ensuring data integrity across various systems, moving beyond basic data entry. Dashboard Management & Conguration: Support the setup, ongoing maintenance, and basic troubleshooting of dashboards, ensuring data accuracy, accessibility, and relevance for all authorized users. Client Support & Communication: Provide comprehensive rst-level support to users and clients regarding account access, system functionalities, and dashboard queries. Communicate eectively to gather requirements, provide timely updates, and resolve issues, ensuring a positive user experience.

Process Improvement: Identify opportunities to streamline data operations workows, enhance system eciency, and contribute to the development of best practices. Documentation: Maintain accurate and detailed records of account congurations, data operations procedures, system administration steps, and troubleshooting guides. Collaboration: Work closely with technical, product, and client success teams to ensure seamless data ow, system functionality, and an excellent user experience. Qualications Education: Master of Computer Applications (MCA) from a recognized institution. An MBA is considered a benecial qualication. Experience: 2-3 years of proven experience in data operations, IT support, or a similar role, with a strong emphasis on so¢ware account management, system administration, and client interaction. Technical Skills: Prociency in using and administering various so¢ware applications and management systems. Basic understanding of databases and data structures. Familiarity with dashboarding tools (e.g., Tableau, Power BI, Google Data Studio, or custom internal dashboards) is a plus. Communication Skills: Excellent verbal and wri¢en communication skills are essential for eective client and internal team interaction. Ability to explain technical concepts clearly to non-technical users. Strong interpersonal skills to collaborate eectively with team members and stakeholders. Problem-Solving: Strong analytical and problem-solving abilities with a keen eye for detail. Work Ethic: Proactive, organized, and able to manage multiple tasks eciently in a fast-paced environment. What We Oer Competitive salary and benets package (5-6 LPA). Opportunity to work with cu¢ing-edge technologies and innovative solutions in the Ed-tech sector. A collaborative and supportive work environment.

Professional growth and development opportunities.