Operations Specialist

We are looking for a passionate operations and supply chain management expert who will own building and scaling multiple parts of our global supply chain. Our customers depend on us to ensure a smooth and timely delivery of their goods. The operations team is responsible to deliver this experience by working with multiple stakeholders in India and across the world. Your key responsibilities include: ● Run daily stand-ups to track supply operations. This includes auditing and improving key metrics/ SLAs, consolidating updates on all shipments, and root causing any shipment delays/ issues. ● Collaborate with supply chain partners and internal teams to create, implement, maintain and iterate on supply chain efficiency improvement initiatives. ● Coordinate with internal and external stakeholders on shipment booking and tracking. ● Manage shipment documentation, ensuring they adhere to SOPs and are correct for shipment movement. ● Manage customer escalations and ensure timely resolutions that exceed customer’s expectations. ● Stay up to date on lane level requirements from the supply side and update SOPs whenever needed. ● Stay connected with customers to understand gaps in our existing products and recommend/ make required changes to ensure a world class shipment experience.