Operations Specialist

Job Description

We are looking for a passionate operations and supply chain management expert who will own building and scaling multiple parts of our global supply chain. Our customers depend on us to ensure a smooth and timely delivery of their goods. The operations team is responsible to deliver this experience by working with multiple stakeholders in India and across the world. Your key responsibilities include: ● Run daily stand-ups to track supply operations. This includes auditing and improving key metrics/ SLAs, consolidating updates on all shipments, and root causing any shipment delays/ issues. ● Collaborate with supply chain partners and internal teams to create, implement, maintain and iterate on supply chain efficiency improvement initiatives. ● Coordinate with internal and external stakeholders on shipment booking and tracking. ● Manage shipment documentation, ensuring they adhere to SOPs and are correct for shipment movement. ● Manage customer escalations and ensure timely resolutions that exceed customer’s expectations. ● Stay up to date on lane level requirements from the supply side and update SOPs whenever needed. ● Stay connected with customers to understand gaps in our existing products and recommend/ make required changes to ensure a world class shipment experience. What are we looking for? ● Minimum bachelor/ graduate/ diploma in supply chain, operations, engineering or related technical field. ● Minimum 2 years’ experience in supply chain/ operations/ transportation/ freight forwarding (preferred). ● Customer Obsessed: Driven to ensure we meet every customer commitment. ● Ownership: Focused on long-term thinking and taking responsibility to deliver on behalf of our customers. They never say ‘It’s not my job’. ● Bias for Action: Ability to move fast with both internal and external stakeholders. ● Attention to Detail: This is specifically important for shipment documentation where 100% accuracy is required for every shipment. Why work with us? ● Build, Operate, Scale, Repeat: This is literally (and always) Day 1 for us and we need people who want end to end ownership to build something meaningful that solves real customer problem. You build it, operate and scale it, and then go solve another problem for our customers. ● Keeping it simple: We believe in first principles thinking. While we know a lot, we are humble enough to know there is so much we don’t. We will figure it out together by diving deep, staying curious and working backwards from our customer needs. ● Transparent and Professional: This is our motto to our customers and same goes for us internally. We respect personal commitments and that each individual figures their own way to operate