Operations - Ship spare parts Logistics

As an experienced and proactive Ship Spare Parts Logistics Operations Manager, your primary responsibility will be to establish, lead, and oversee the operations team located in Mumbai. This leadership position plays a crucial role in ensuring the smooth and efficient execution of logistics operations, delivering exceptional customer service, and fostering a high-performance team culture. You will play a key role in team building, training, process enhancement, and serving as the primary escalation point for key customers in the region. Your key responsibilities will include: - Team Leadership & Development: Building and managing a team of Operations Executives, providing coaching, guidance, and performance feedback, and implementing onboarding and training programs. - Customer Service & Escalation Management: Acting as the senior escalation contact for customers in India, ensuring prompt resolution of service issues, training the team on customer communication best practices, and promoting proactive customer engagement. - Operational Execution: Overseeing the complete operational process, including shipment handling, documentation, customs clearance, tracking, and delivery, ensuring compliance with global SOPs and customer-specific requirements, and enhancing process efficiency and accuracy. - Collaboration & Reporting: Liaising with global offices for seamless coordination, providing regular reporting on team performance, customer feedback, operational KPIs, and challenges, and participating in systems implementation and improvement projects. Requirements & Qualifications: - Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field. - 6-10 years of logistics/freight forwarding experience, with at least 2-3 years in a managerial or supervisory capacity. - Strong knowledge of international shipping, air and sea freight, and customs procedures. - Excellent leadership, communication, and organizational skills. - Proven ability to handle escalations and deliver service recovery under pressure. - Proficiency in logistics software and Microsoft Office Suite. - Previous experience in marine logistics is an advantage. What We Offer: - A leadership role in a globally recognized logistics company. - Opportunity to build and shape a new team and operational setup in India. - International exposure and cross-functional collaboration. - Career development in a dynamic and fast-paced industry.,