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Birlasoft
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Operations Manager(ServiceNow/ BMC Remedy)

Operations Manager(ServiceNow/ BMC Remedy)

Birlasoft

5 - 10 years

0 Lacs

Greater Hyderabad Area

Posted:2 months ago| Platform:

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Skills Required

management leadership service itil efficiency effectiveness automation agility scalability linux scripting monitoring iis oracle reporting visualization tableau power python devops java glassfish

Work Mode

On-site

Job Type

Full Time

Job Description

Area(s) of responsibility Skills: Operations Manager(ServiceNow/ BMC Remedy) Experience: 5-10 Years Location Bangalore/ Chennai Only Experience Required 5-8 years experience in Operations Management, with strong leadership and organizational skills. Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability., Must Have Technical Skill Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. Operations experience in Payara on Linux Scripting and automation expertise for On Premise infrastructure. Infrastructure monitoring, alerting systems, and dashboards setup. Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Reporting/Visualization tools like Tableau / Power BI. Basic experience with Python. Familiarity with cloud-based operations and DevOps practices. Experience with Java and GlassFish platform. Show more Show less

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Operations Manager(ServiceNow/ BMC Remedy)