Operations Manager - Fintech

About Paywize

Paywize is building India's first Fintech Operating System, powering businesses with secure and scalable solutions for payouts, collections, connected banking, and digital financial services. Our platforms handle high-volume, transaction-heavy systems for enterprises, banks, and startups, enabling faster growth with trust and compliance.

About the Role

The Operations Manager (Fintech) is responsible for overseeing and optimizing the company's day-to-day operational processes to ensure efficiency, compliance, and scalability. This role collaborates with cross-functional teams, including product, finance, risk, compliance, and customer success, to streamline operations, manage risks, and support business growth in a highly regulated fintech environment.

Key Responsibilities

Operational Strategy & Process Management

• Develop and implement operational strategies to support business objectives.
• Design, document, and optimize processes across departments to improve efficiency and reduce errors.
• Identify bottlenecks and implement process improvements using best practices and automation tools.

Team Leadership & Coordination

• Manage and mentor operations staff, providing guidance, training, and performance feedback.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Coordinate cross-functional teams to ensure smooth execution of projects and initiatives.

3. Compliance & Risk Management

• Ensure all operational activities comply with relevant fintech regulations (e.g., KYC/AML, PCI-DSS, data privacy).
• Support internal and external audits, maintaining accurate operational documentation.
• Identify operational risks and implement mitigation strategies to safeguard the business.

Vendor & Partner Management

• Manage relationships with vendors, service providers, and third-party partners.
• Negotiate contracts, SLAs, and performance expectations to ensure cost-effective service delivery.
• Monitor vendor performance and address service-level issues proactively.

Performance Monitoring & Reporting

• Track operational KPIs such as processing times, transaction accuracy, and service levels.
• Prepare regular reports for leadership on operational efficiency, risks, and areas for improvement.
• Use data and insights to recommend strategies for process optimization and scalability.

Project & Change Management

• Lead operational projects, including system upgrades, process automation, and product rollouts.
• Collaborate with IT, product, and compliance teams to ensure smooth implementation of operational changes.
• Drive adoption of new tools, workflows, and technology solutions within the operations team.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Operations, or related field.
• 5+ years of operations management or operations leadership experience, preferably in fintech, banking, or financial services.