Operations Manager cum Front Office

Operations Manager cum Front Office

We are seeking a friendly and professional Operations Manager cum to handle front desk operations, patients inquiries, and build strong relationships with our patients and their families. The successful candidate will be the first point of contact for visitors and will play a key role in creating a positive impression of our rehab centre.

Responsibilities

1. Manage the front desk, answer phone calls, and respond to emails.

2. Greet visitors, patients, and their families, and provide them with necessary information.

3. Handle patients inquiries, provide information about our services, and address concerns.

4. Build and maintain strong relationships with patients, their families, and referral sources.

5. Coordinate with internal teams to resolve patients issues and improve overall experience.

6. Maintain accurate records, reports, and databases.

7. Ensure a high level of customer satisfaction and contribute to the center's reputation

8. Growth of Clinic

Qualifications

Graduation

Speaking Hindi & English

Excellent verbal & communication skills

Schedule:

Day shift

Job Type: Full-time

Pay: From ₹30,000.00 per month

Ability to commute/relocate:

• Landran, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Operations management: 3 years (Required)

Work Location: In person