Operations Manager - Client Success

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)

*Salary: Up to ₹4 LPA

*Experience: 1 to 5 years.

Role Overview

We are looking for an Operations Manager who can take ownership of end-to-end client operations while supporting key admissions functions. In this role, you will oversee multiple student and professional cases, ensure the timely execution of all processes, and maintain high communication standards. You will be expected to lead workflows, coordinate with internal teams, and ensure each application meets YMGrad’s quality standards.

*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English (both verbal and written) communication, and process management.

Key Responsibilities

Operations Leadership

• Manage and oversee multiple student and professional cases at once, ensuring prioritization and timely progress.
• Maintain operational excellence across all workflows, ensuring accuracy, consistency, and smooth execution.
• Coordinate with cross-functional teams to keep every case on track and resolve bottlenecks proactively.

Admissions & Visa Support

• Oversee core admissions processes, including:
• Profile evaluation
• University shortlisting
• Interview preparation
• Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories by ensuring documentation and processes are handled smoothly.

Research and Writing Support

• Lead and contribute to research writing tasks, including:
• Structuring academic or professional content.
• Preparing documents for publication readiness.

Client Management

• Maintain clear, consistent communication with clients to ensure excellent relationships and satisfaction.
• Ensure client expectations are managed effectively, and deliverables are met within deadlines.

Who should apply?

• Master’s degree in any discipline.
• Excellent English communication skills (spoken and written).
• Proven ability to multitask and manage multiple ongoing cases with high accuracy.
• Strong process-oriented mindset with a close attention to detail.
• Fast learner with the ability to take initiative and lead without constant supervision.
• Prior experience in admissions, visa consulting, research writing, or operations management is a plus.