Operations Manager _ Reputed Group's Chain of Restaurants

Job Description

Operations Manager _ Reputed Group's Chain of Restaurants If meeting the criteria, please share your CV to Email: jagannaath@kamms.net Position: Operations Manager Position Type: Full Time- Permanent Experience: Min 8 years Base Location: Chennai ( Prefer local candidates) Mode: Office Reporting to : CEO Role Summary: The Operations Manager is accountable for delivering revenue, EBITA, and operational efficiency across Group's chain of Restaurants. The Operations Manager plays a key role in driving strategic objectives, leading cross-functional teams, and delivering exceptional guest experiences while achieving profitability and operational excellence. Key Responsibilities: 1. Financials Drive achievement of revenue and EBITA targets across all outlets. Analyze financial performance metrics and implement strategies to improve profitability. Identify and implement process improvements to enhance operational efficiency and resource optimization. 2. Operational Leadership Manage day-to-day operations across all outlets, ensuring consistent quality and service excellence. Develop and implement standard operating procedures (SOPs) to drive consistency and efficiency. Collaborate with cross-functional teams (Marketing, HR, Finance, and SCM) to align on strategic initiatives and operational priorities. 3. Fulfilment Oversee the fulfilment aspects of the SCM function to ensure timely delivery of inventory, equipment, and other operational needs. Collaborate with the supply chain team to maintain cost efficiency and meet operational demand. 4. Team Development Recruit, train, and mentor restaurant management teams to build a culture of accountability and continuous improvement. Provide coaching and performance feedback to managers to enhance leadership skills. Develop succession plans to ensure talent readiness for critical roles. 5. Strategic Planning Contribute to the development and execution of operational strategies to support growth and scalability. Monitor industry trends and integrate innovations to sustain a competitive advantage. Develop and execute contingency plans to mitigate risks and address operational challenges. 6. Customer Experience Ensure a guest-centric approach by maintaining high standards for food quality, service, and ambiance. Address customer feedback proactively and implement initiatives to enhance satisfaction. 7. Financial Oversight Manage budgets, control costs, and ensure financial targets are consistently met or exceeded. Collaborate with finance teams to analyze P&L statements and adjust operational strategies accordingly. Forecast operational needs and allocate resources effectively. Drive achievement of revenue and EBITA targets across all outlets. Analyze financial performance metrics and implement strategies to improve profitability. 8. Compliance and Risk Management Ensure compliance with health, safety, legal, and regulatory requirements across all operations. Anticipate and mitigate operational risks to safeguard business continuity. The duties and responsibilities outlined in this job description are not exhaustive and may be subject to change as deemed necessary by the Company. Employees are expected to perform any other related duties as assigned by their supervisor or management, which may include additional tasks outside the scope of the primary job functions. Qualifications: Bachelors degree in Business Administration, Hospitality, or a related field (MBA preferred). 8+ years of experience in operations management, preferably in the restaurant or hospitality industry. Proven experience managing multiple outlets and achieving financial and operational targets. Strong leadership skills with the ability to inspire and manage large teams. Financial acumen with expertise in revenue and cost management. Strategic thinking with problem-solving capabilities. Exceptional communication and interpersonal skills. **Minimum 8 years of work experience in QSR, F&B, Hospitality**