Job
Description
GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment. As an Application Managed Services (AMS) Consultant , you deliver critical post-implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability. In this role, you: Provide L2/L3 operational support for BMC Helix Operations Management (BHOM) and TrueSight Operations Management (TSOM), ensuring platform availability and performance per SLAs. Administer, configure, and customize BHOM/TSOM environments to meet evolving client needs and ensure system efficiency. Monitor system health, performance metrics, and events to proactively detect, troubleshoot, and resolve anomalies and issues with minimal service impact. Analyze capacity and usage trends to implement performance improvements and ensure long-term stability. Manage patching, upgrades, releases, and the deployment of new features with minimal disruption to operations. Oversee integrations with third-party tools to enable seamless data flow and cross-system interoperability. Maintain clear, up-to-date documentation of configurations, customizations, and resolution procedures. Deliver training and knowledge sharing to stakeholders and end-users, promoting tool adoption and operational best practices. Align to ITIL practices and internal standards to ensure service quality, compliance, and consistency. Collaborate with Service Owners and internal teams to drive continuous improvement in service delivery. Operate in dynamic, fast-paced environments, managing incidents, enhancements, and support tasks simultaneously. Skills/Experience: Mandatory: Candidate must possess a Bachelors Degree. Should have 5-7 years of IT experience. Should have worked in Applications Managed Services and Consulting Services environment Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations. Extensive experience maintaining BHOM /TSOM within a high distributed complex environment. Effective communication skills in English (verbal and written). Good to Have: Good knowledge of Cloud Technologies, networking, and database concepts Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
