Operations Management Senior

As an Operations Management Senior at TekWissen, you will play a crucial role in enhancing IT Service Management (ITSM) processes, particularly Incident Management. Your primary responsibilities will involve utilizing your expertise in data analysis, reporting (with tools like Qlik Sense, Power BI, and ServiceNow), and process governance. Additionally, you will act as a Scrum Master, leading agile initiatives for operational enhancements. Your contributions will be instrumental in identifying trends, ensuring data accuracy, and driving continuous improvement and automation. - Utilize expertise in data analysis, reporting with tools like Qlik Sense, Power BI, and ServiceNow. - Act as a Scrum Master, leading agile initiatives for operational enhancements. - Identify trends, ensure data accuracy, and drive continuous improvement and automation. To excel in this role, you must possess: - Bachelor's degree in IT, Computer Science, or a related field. - Minimum of 6 years of experience in ITSM operations. - Deep understanding and proven experience in Incident Management, including managing major incidents and conducting post-mortems. - Proficiency in Power BI, advanced data modeling, and dashboard design. - Hands-on experience with ServiceNow, particularly in data extraction, reporting, and configuring modules like Incident, Problem, and Change. - Solid background as a Scrum Master, adept at agile methodologies. In addition to technical skills, you should have expertise in: - Jira administration, including workflow configuration, reporting, and board setup. - Analyzing large datasets to identify trends, patterns, and anomalies, especially in incident management. - Excellent analytical, problem-solving, and communication skills. Furthermore, experience in applying Site Reliability Engineering (SRE) principles and exploring AI/ML tools within the ITSM landscape will be advantageous. TekWissen Group is committed to promoting workforce diversity and is an equal opportunity employer.,