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Commure
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Operations Junior Associate

Operations Junior Associate

Commure

0 - 2 years

0 - 2 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Client Onboarding Review and close out customer support issues and error logs Problem Solving Conduct product usage trainings with clients to onboard and drive product adoption Issue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Conduct product usage trainings with clients to onboard and drive product adoption Conduct patient balance quality assurance (QA) checks and escalate inconsistencies Debug and correct patient balance and charge issues Review and close out customer support issues and error logs Communicate findings clearly and confidently with internal stakeholders and clients Collaborate with cross-functional teams to resolve client issues quickly and accurately Continuously improve workflow and suggest ways to enhance operational efficiency Qualifications & Skills Bachelors degree, preferably in STEM or fields such as Economics or Business 12 years of work experience post-college in a similar role Experience in a client-facing environment Strong English communication skills—both written and verbal Comfortable speaking with English-speaking clients High attention to detail and ability to work with large data sets Proficient in Microsoft Excel, Google Sheets, and general computer usage Fast learner, adaptive to new tools, workflows, and technologies Strong problem-solving skills and the ability to work independently with minimal supervision Comfortable working in a metrics- and performance-driven environment

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Operations Junior Associate