Operations Internship

As a Telemarketing Contact Centre Intern at our organization, you will play a crucial role in supporting operational excellence. Your main responsibilities will include enhancing campaign effectiveness, streamlining administrative processes, and providing valuable performance insights. This internship opportunity is specifically designed for graduates who have a genuine interest in data, systems, and process efficiency within a dynamic and customer-centric environment. In this role, you will have the opportunity to: - Assist in daily campaign performance tracking and reporting. - Support the administration and coordination of call centre schedules, targets, and incentives. - Identify operational gaps and opportunities for workflow optimization. - Contribute to data quality checks and ensure accuracy of agent performance records. - Collaborate with supervisors and team leaders to prepare dashboards and valuable insights. - Document processes, standard operating procedures (SOPs), and performance review feedback loops. - Assist in utilizing and enhancing business systems and tools used in the contact centre. To excel in this role, we are looking for individuals who possess the following qualities: - Organization and structured approach in dealing with complex environments. - Strong analytical skills and a passion for working with numbers and data. - Ability to think in systems and comprehend how tools and processes interact. - Eagerness to learn and enhance operational efficiency. - Attention to detail to ensure accurate and timely reporting. - Effective communication skills to share insights clearly and concisely. - Team player mentality that supports and uplifts colleagues. - Proactive attitude with a willingness to take initiative and go beyond assigned tasks. To qualify for this position, you will need: - A relevant diploma in Business Administration, Business Systems, or Mathematical Technology. - Proficiency in Microsoft Excel and a general comfort level with business software. - An analytical mindset and comfort working with data. - Excellent written and verbal communication skills. - Interest in contact centre operations and customer-focused environments. In addition, we value the following behaviors: - Prioritizing customer satisfaction by providing exceptional service. - Empathizing with customers to understand their perspective. - Upholding commitments and delivering solutions that customers require. - Taking ownership and demonstrating accountability in all tasks. - Embracing curiosity, creativity, and exploring new opportunities. - Executing tasks accurately and efficiently. - Fostering a collaborative team environment. - Being supportive, helpful, and inclusive to all team members. - Finding enjoyment and positivity in the workplace. This internship opportunity is suitable for students or graduates and is offered on a contract basis with a market-related salary. The duration of the internship is expected to be between 9 to 12 months. This is an Employment Equity (EE) position located in the Southern Suburbs (Cape).,