Operations Expert, AVP

Role Description

• Support and contribute towards a continuous improvement program of work borne out of a QA testing results, assess root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements.
• Contribute to forward looking strategy for QA including, AI, machine learning & process re-engineering.
• The Operations Expert provides in-depth technical knowledge and expertise covering complex policies, processes, products, and regulatory requirements.
• Keep abreast of industry best practices, sharing knowledge with a range of internal stakeholders at all levels, regionally and globally as appropriate. Input to Business strategy as required.
• The Operations Expert represents the Bank by managing strong relationships with all relevant internal and external stakeholders e.g., industry forums, regulators, third party vendors, market participants and internal divisions e.g. IT, Legal or Product Management.
• They communicate all changes relating to operational requirements, which impact on relevant processes and controls, ensuring understanding by the relevant target audiences.
• The Operations Expert identifies analyses and reviews operational readiness for any change-related activities. They define the requirements e.g. for the standardization of processes/policies, translating the required changes for an operational environment and overview effective implementation. They also assess the risks and are responsible for risk mitigation to protect the Banks reputation.

Your key responsibilities

• Operate as RCC/TAX Quality Assurance SME with the global QA function.
• The Operations Expert acts as a Subject Matter Expert (SME), specializing in KYC/Reg Classification/TAX & AML.
• Required to review the documents/ regulatory requirement as part of the RCC/TAX QA review.
• Review files on a sample basis by applying the QA methodology to deliver an objective review of client files from multiple locations globally, to assess the adherence to the policy requirements for some of the key regulatory classifications in the bank, such as MiFID, FATCA, CRS etc.
• Perform accurate and consistent QA checks on files across multiple locations, business areas and client types.
• Identify risks within the documentation and confirm issues have been remediated and/or appropriately escalated through the escalation process.
• Partner with RCC/TAX Operations teams to improve standards.
• Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA & RCC/TAX Operations teams.
• Engagement with Sr Stakeholders in the organization in form of regular governance forums.

Your skills and experience

• Minimum Bachelors degree or equivalent in relevant field
• No. of years of Experience: Profound knowledge of Know your Customer (KYC) matters, various regulations, and TAX topics with 10+ years E2E KYC/RCC/TAX operations experience.
• Team management: 3 years team management experience is preferable.Skills:
• Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required.
• Experience with investment banking clients and with preferably with risk and complex client entity structures.
• Effective communication, organization, prioritization, and interpersonal skills.
• Ability to work to high standards and under strong time constraints.
• The ability to utilize your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies. Combine subject matter expertise and able to transfer knowledge to colleagues.
• Project management/Process engineering experience within the KYC/RCC/TAX & AML function.