Operations Executive Reconciliation & Settlement (Forex Card Program)_Kochi

As an Operations Executive specializing in Reconciliation & Settlement for the Forex Card Program, you will play a crucial role in managing the comprehensive validation process for transactions across Visa/Mastercard networks, switch systems, and internal customer balance ledgers. Your responsibilities will include daily reconciliation tasks, handling settlements with banks based on network reports, managing customer refunds, chargebacks, dispute resolution, exception management, revenue tracking, and regular reporting. Your key responsibilities will involve performing daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledger. You will investigate and resolve reconciliation mismatches, process refunds, chargebacks, and reversals in accordance with Visa/Mastercard dispute resolution rules. Monitoring and resolving customer service tickets related to transaction issues, failed loads, ATM disputes, and balance discrepancies will also be part of your role. Additionally, preparing settlement reports, income calculations, MIS dashboards for internal and external stakeholders, coordinating with settlement banks, switch, and card networks, and ensuring compliance with regulatory requirements will be essential tasks. To excel in this role, you should possess a Bachelor's degree in Commerce, Finance, Accounting, or a related field along with 3-5 years of experience in cards operations, preferably in Forex Card programs. Proficiency in reconciliation tools, ticketing platforms, CMS, and knowledge of RBI and network guidelines related to cross-border transactions and forex cards are required. Strong analytical skills, proficiency in MS Excel, familiarity with GL entries and card network flows, excellent communication skills, and the ability to work independently under tight deadlines are crucial for success. Preferred skills include exposure to income accounting, FX mark-up calculation, interchange billing, and hands-on experience with Visa Online and Mastercard Connect portals for daily file management. This is a full-time position with compensation as per industry standards, located in Cochin, Kerala. If you meet the requirements and are interested in this opportunity, please send us your updated resume for consideration.,