Operations Executive

Role & responsibilities:

Compliance & Operational Excellence

• Manage end-to-end processes including KYC, NACH, Institute, and Lender
• Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.
• Ensure cases move seamlessly through defined stages in the loan lifecycle.
• Handle escalations & resolve operational queries within defined TAT.
• Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place.
• Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.
• Identify and escalate discrepancies, or policy deviations.
• Monitor Downpayment and refunds.
• Validate merchant ID transactions and escalate discrepancies.

Reporting & Process Improvements

• Suggest process improvements and support automation/system enhancement initiatives.
• Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows.

People & Coordination

• Coordinate with interns/subordinates to ensure smooth execution at the workfront.
• Communicate and align with internal teams for process consistency.
• Contribute as a strong team player while supporting leadership and organizational goals.

• Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues. Process Orientation: Strong focus on accuracy, compliance, and SOP adherence.
• Collaboration: Ability to work effectively with internal teams and external stakeholders.
• Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment.

Preferred candidate profile

• Experience: 23 years in Fintech, NBFC, Banking, or E-commerce operations. Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH.
• Advanced proficiency in MS Excel/Google Sheets.
• Excellent problem-solving, communication, and coordination skills.
• Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.