Operations Executive Corporate Mobility & Airport Transfers

Job Title:

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About Kangaroo Cars

Kangaroo Cars Pvt. Ltd.

punctuality, service quality, compliance, and technology-led coordination

Role Overview

Operations Executive

Key Responsibilities

1. Daily Booking & Dispatch Coordination

• Manage and monitor

  car bookings, allocations, and driver deployments

  using internal ERP (TaxiMantra) or SurePort platform.
• Coordinate with drivers, vendors, and corporate travel desks to ensure

  on-time pickups and drops

  .
• Maintain constant communication with chauffeurs for location tracking, delays, or flight reschedules.
  
• Verify booking details — route, client name, vehicle type, billing code — before dispatch.
  

2. Service Quality & Client Support

• Act as a single point of contact for clients during active trips.
  
• Handle escalations such as delays, car changes, or last-minute cancellations professionally.
  
• Monitor and ensure compliance with client SLAs (uniformed driver, car cleanliness, GPS visibility, etc.).
  
• Log feedback and coordinate with the quality team for continuous improvement.
  

3. Documentation & Closure

• Collect and validate

  vendor duty slips

  , digital PODs (Proof of Duty), and trip completion data.
• Ensure all bookings are closed digitally with correct fare plans before billing handover.
  
• Coordinate with the

  Billing Team

  to reconcile daily trips, cancellations, and no-shows.

4. MIS & Reporting

• Maintain daily MIS — bookings handled, cars deployed, exceptions, client feedback, driver performance.
  
• Share daily operations summary with City Head.
  
• Assist in generating service performance and utilization reports.
  

5. Vendor & Driver Management

• Coordinate with local vendors for vehicle availability and compliance (RC, insurance, permits).
  
• Support driver onboarding, verification, and training on app usage and customer service standards.
  
• Maintain driver rosters, shift schedules, and standby lists for high-demand periods.
  

Key Skills & Competencies

• Strong operational coordination and multitasking ability.
  
• Excellent communication (English and Hindi; regional language an advantage).
  
• Proficiency in Excel and operational tools (ERP, CRM, or car dispatch systems).
  
• Time-sensitive, process-driven, and quality-focused.
  
• High attention to detail and customer satisfaction.
  
• Familiar with urban routes, airports, and transport regulations preferred.
  

Qualifications & Experience

• Graduate in Business, Travel Management, or Operations.
  

• 2–5 years

  of experience in operations, preferably in

  car rental, logistics, transport, or travel services

  .
• Exposure to client SLAs, MIS reporting, and vendor management.
  
• Experience with digital closure systems (e.g., TaxiMantra, Zoho, or similar).
  

Work Conditions

• Shift-based role (morning/evening rotations depending on client requirements).
  
• Fast-paced operational environment with real-time coordination.
  
• Strong growth path toward City Operations Manager roles for consistent performers.
  

Compensation

Competitive salary aligned with experience, plus monthly performance incentives.

Why Join Kangaroo Cars

• Work with one of India’s most respected brands in premium corporate mobility.
  
• Hands-on exposure to technology-led transport operations.
  
• Opportunity to grow within national mobility and airport service networks.