Operations - Executive

Responsible for ensuring timely, accurate and profitable delivery of Apex and Surface shipments to customers through effective management of all inbound operations at the PUD/DC2

Key Responsibilities

OperationalSupervise daily delivery activities for Apex/ Surface operations at the PUD/ Distribution Center (including EDL/ ODA deliveries) with the aim of ensuring timely, safe and profitable delivery of shipments to customersEnsure adherence to the operational workflows and standard operating procedures (SOPs) for all Delivery related activities

Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordinglyConduct daily staff briefings, including communication regarding any operational changes, route changes etc

Check and hand over delivery sheets to the delivery staff

Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, regulatory hold shipments etc

Handle all exception cases at the PUD/DC and communicate the same to Hubs, Origins and Customer Services for resolution

Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same

Continuously work towards reduction of instances of undelivered shipments, RTO instances, etc
Ensure safe handling of all shipments and report any damaged cases to the origin/ hub

Ensure that all regulatory paperwork (octroi, sales tax, etc) is accurate and complete; Coordinate with origin/customer in case of incomplete paperworkCoordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for DeliveriesSupervise the vehicle placement at bays and monitor the carting/ loading processSupervise and ensure accurate tally processes for deliveries

Ensure timely update of POD/DCs into the online systemMonitor performance of Delivery Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

PeopleProvide direction, guidance and support to the employees to help them discharge their duties effectivelyEnsure capability building for the team

Key Result Areas and Key Performance Indicators
Drive service quality and excellence in the PUD/ DC in terms of deliveries Shipments delivered as per SOPs and in compliance with timelines% Exceptions (relating to deliveries) closed within TAT% undelivered shipments% Return to origin (RTOs)

Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
Drive Operations Process Efficiency and capability% increase in operational productivity in the PUD / DC (measured as shipments/ employee or net stops/ employee) Ensure Performance Driven CultureAdherence to Performance Management system timelines and guidelines Drive employee morale and engagementPDA Attrition (%)EligibilityNot in active PIP or under disciplinary action Minimum educational qualification graduation in any stream