Operations Executive

1 - 3 years

0 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

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Work Mode

On-site

Job Type

Full Time

Job Description

About the role: As an Operations Executive at Astrotalk, you will play a key role in supporting the company's business objectives and driving growth through the execution of strategic initiatives. Your responsibilities include addressing customer inquiries and resolving issues promptly and effectively. Additionally, you will maintain customer satisfaction by ensuring positive interactions and gathering feedback to improve services. You will also document interactions and escalate complex issues to higher-level support when necessary. Experience: 1-3 years Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media. Provide detailed information about products and services. Maintain customer satisfaction through positive and professional interactions. Escalate complex issues to higher-level support or specialized departments. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Work Location: In person

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