1 - 3 years
2 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Title: Travel Operations & Lead Management Executive Job Summary: We are seeking a proactive and detail-oriented individual to manage travel lead tracking, follow-ups, customer feedback, and administrative tasks. The ideal candidate will play a key role in ensuring smooth operations and a high level of customer satisfaction throughout the travel experience. Key Responsibilities: Travel Lead Management: Track incoming travel leads across various channels. Follow up with leads to understand requirements and provide timely responses. Maintain an organized database of leads and update their status regularly. Coordinate with the sales or operations team to ensure conversion of leads. Customer Experience: Collect and document customer feedback during and after tours directly by calling them. Address any issues raised by customers in a prompt and professional manner. Work with internal teams to improve service quality based on feedback. Reporting & Analysis: Prepare daily, weekly, and monthly reports on lead status, conversion rates, and customer feedback. Generate metrics and insights to support decision-making and performance evaluation. Administrative Support: Assist in daily office tasks and documentation. Coordinate with travel vendors and service providers as needed. Support itinerary planning and customer communication when required. Requirement: Bachelor's degree Excellant English, Telugu and Hindi Communication s 1 to 3 years of experience in operations, customer service, or lead management preferred. Proficient in MS Office (Excel, Word, Outlook) and CRM tools. Highly organized with an eye for detail and ability to multitask.
Columbus Vacations Private Limited
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