Operations Coordinator

About Us

We are a fast-growing leadership training and executive coaching company working with premium clients across sectors. Known for high standards, transformative content, and high-stakes delivery, we are now entering our next phase of growth. To enable this, we are looking for a Operations Coordinator to take full ownership of our backend delivery engine.

We’re looking for a sharp, driven, and process-obsessed Operations Coordinator who can take charge of the back-end so the founder can stay focused on what matters—growth, content, and client impact. This is not a passive admin role. We want a solution-oriented executor who thrives on ownership, efficiency, and proactive coordination.

Your Core Responsibilities

Program & Delivery Coordination

• Coordinate end-to-end logistics for smooth delivery of all training and coaching programs—online and offline
• Liaise with freelance trainers to manage schedules, share materials, and track readiness
• Create and maintain delivery calendars for all programs
• Send reminders, joining links, pre-reads, and session follow-ups
• Ensure delivery assets (decks, links, pre-reads, feedback forms) are managed and shared on time

Client Operations

• Send proposals, follow up on logistics, and manage client communication templates
• Create and maintain program trackers (attendance, feedback, action plans)
• Ensure all client-facing material is delivered on time and accurately

Documentation & Process Control

• Maintain a live dashboard of all ongoing and upcoming projects
• Keep master files updated (decks, formats, feedback forms, workbooks)
• Organize and structure drive folders, materials, workbooks, and templates
• Assist in prepping slides or documents as needed for program delivery
• Ensure every program has pre/during/post documentation handled

Founder Support (High-Leverage Tasks Only)

• Prepping decks/templates before sessions
• Coordinating with accountant for client-wise billing status (no finance work required)
• Coordinate between client, trainer, and back-end ops so the founder focuses on scale
• Proactively solve issues, anticipate gaps, and escalate when needed—not when asked

Must-Have Skills & Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Industrial Psychology, or related fields
• Strong verbal & written communication in English
• Proficient in Microsoft Office 365 (Outlook, Teams, Word, Excel) and Google Suite (Docs, Sheets, Slides, Drive)
• Comfort using AI tools like ChatGPT, Perplexity, and Grok to increase efficiency and output
• Highly organized with strong follow-through, daily checklists, and deadline tracking
• Basic slide editing and document formatting (PPT, PDF, Google Slides, Canva)
• Assertive communicator—can coordinate with confidence and clarity across multiple people
• Works independently, doesn’t wait for instructions, and owns results
• Excellent interpersonal skills—can maintain calm and clarity in high-pressure moments
• Proactive problem-solver who thrives in fast-paced, dynamic environments
• Nice-to-Have Skills (Not Mandatory)

What You’ll Get

• Ownership of critical workstreams with direct visibility to the founder
• Exposure to premium clients and leadership-level work
• Clarity in tasks with full ownership of your role
• Growth into a higher ops or program roles if you deliver consistently
• A culture of excellence, accountability, and high performance

Please note: This is a work-from-office role. Only candidates in Mumbai, willing to travel to Andheri for work, should apply.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person