Operations Associate (Sales)

Job Description

Key Responsibilities: Handle incoming phone calls, WhatsApp messages, and emails from prospective parents and participants. Clearly explain camp details, including locations, fees, training schedule, age groups, and registration process. Maintain call logs and update lead status in CRM or tracking systems. Follow call scripts and FAQs while ensuring a personalized and helpful interaction. Escalate complex or sensitive queries to the senior operations team or relevant departments. Assist with post-call follow-ups, registration confirmations, and sharing relevant documentation or links. Coordinate with marketing and tech teams to report common questions or blockers. Ensure a warm, respectful, and professional tone in all communications that reflects the Barça brand. Requirements: Any Bachelors degree Excellent verbal and written communication skills in English and at least one regional language (Hindi preferred). Prior experience in customer support, telesales, or front office roles preferred. Comfortable using call tracking systems, Excel, WhatsApp Business, and email. Good problem-solving attitude with attention to detail. A passion for football or familiarity with FC Barcelona is an added advantage. Work Schedule: 5-day working week (including weekends during peak registration period) Flexible hours, with rotational shifts during active camp months Join us to be part of a world-class sporting experience that inspires the next generation of footballers! Show more Show less