Operations Associate (Night Shift)

Silverpiston Support Services

0 - 2 years

2 - 3 Lacs

Gurugram

Posted:4 hours ago| Platform:

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Skills Required

English Problem Solving Data Analysis Advanced Excel Reporting And Analysis

Work Mode

Remote

Job Type

Full Time

Job Description

Role:

Operations Associate

Working Days:

Working Hours:

Location:

Key responsibilities:

1.

Actively track system status on all major aggregator platforms during night hours.
Coordinate with internal and external teams to resolve downtime, menu syncing, or order flow issues promptly.

2.

Track and resolve order-level or operational issues raised by branches during the night.
Ensure smooth functioning of delivery platforms at a store level.

3. Reporting & Analysis

Prepare and share daily issue logs and operational reports for review by leadership.
Highlight critical incidents and suggest areas for improvement

4.

Perform menu audits across aggregator platforms to ensure pricing, item availability, and visuals are accurate.
Liaise with internal stakeholders (IT, Ops, Marketing) to fix identified issues.

Qualifications & Requirements

Recent graduate with a Bachelors degree in Business, Information Technology, Operations, or a related field.
Strong verbal and written communication skills in English.
Willingness to work night shifts and a 6-day work week.
Technically proficient, with familiarity in using web and app interfaces; prior experience with aggregator platforms is a plus.
Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
Strong analytical and problem-solving skills with a proactive, action-oriented approach.

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