Operations Associate HR

Job description

Are you passionate about problem-solving and creating exceptional customer experiences? If you're eager to learn and grow in operations, we want you to join us!

Location: Hybrid (Full-time, Mumbai) - Weekly travel to offices 

CTC: ₹20,000 - 25,000 per month 

Start Date: Immediate

About Kustodian

Kustodian is on a mission to revolutionize end-of-life planning in India. We're building the country's first comprehensive DeathTech platform, making the process easier and more approachable for families. We're a passionate team of innovators dedicated to creating a positive social impact and changing the conversation around death and legacy.

The Role

As an Operations Associate at Kustodian, you'll gain hands-on experience in keeping our platform running smoothly and our clients happy. You'll work closely with our team to streamline processes, optimize asset management, and provide top-notch support. You'll also have the opportunity to collaborate with our founders on exciting new challenges, including weekly travel.

What you will do and learn:

As an Operations Associate at Kustodian, you'll gain valuable experience in:

Process Optimization: Develop and implement solutions to streamline workflows and enhance the client onboarding experience.

Client Support: Assist with managing client needs, ensuring accurate and accessible information within the platform.

Operational Excellence: Contribute to the development and implementation of strategies to improve overall efficiency.

Government & Field Liaison:

Regularly visit the EPFO office (approximately one visit per week) to facilitate necessary documentation, follow-ups, and relationship building.

Gain insights into the industry through direct interactions with government offices.

We're looking for someone who:

Problem Solver: You thrive on finding solutions and improving processes.

Detail-oriented: You have a keen eye for detail and a passion for efficiency.

Learner: You're eager to learn and grow in a fast-paced environment.

Field Readiness: Comfortable and willing to perform weekly in-person visits to government offices (EPFO) as required by the role.

Proven ability to drive operational improvements and increase efficiency.

Government relations experience (a plus).

Not from a coding background.

What We Offer:

Make a Difference: Be part of a social revolution improving countless lives.

Thrive and Learn: Join a fast-paced environment focused on growth and innovation in the industry.

Join Our Team: Collaborate with passionate colleagues on a meaningful mission.

Work with Founders: Collaborate directly with early-stage founders to build a groundbreaking company.

Field Support: Travel allowance will be covered for the required weekly visits to the EPFO office.

To Apply:

Please submit your resume and a brief cover letter highlighting why you're a perfect fit for this role to hiring@kustodian.life with the subject line "Operations Associate Role - [Your Name]." or apply on LinkedIn.