Operation Manager

1. High Visibility Senior Management is hands-on in all engagements
2. A strong learning environment and the ability to develop multi-disciplinary skills
3. A steep growth track a fast growing company, NCPL prefers to promote from within

Solver.Global by NetCarrots

1. High Visibility Senior Management is hands-on in all engagements
2. A strong learning environment and the ability to develop multi-disciplinary skills
3. A steep growth track a fast growing company

Department:

Designation:

Reports to:

Relevant Experience:

Job Location:

Key Responsibilities

• Workflow Ownership:

  Manage the full order management cycle, from initial purchase request through to fulfillment and final delivery.

• Inventory Control:

  Oversee stock levels for physical gift cards and merchandise, coordinating with vendors for timely replenishment.

• Digital Delivery:

  Ensure the integrity and security of digital voucher distribution systems (e-codes/APIs).

2. Financial Management & P&L Analysis

• P&L Responsibility:

  Monitor the profitability of the voucher business, managing margins, COGS, and operational overheads.

• Revenue Reporting:

  Analyze "breakage" (unredeemed vouchers) and redemption trends to forecast financial performance.

• Audit & Compliance:

  Ensure all transactions align with financial regulations and internal audit standards.

3. Strategic Coordination & Collaboration

• Sales & EM Teams:

  Act as the primary operational partner for Sales and Enterprise Management (EM) teams to support bulk corporate orders and bespoke gifting campaigns.

• Finance Integration:

  Partner with the Finance department to streamline invoicing, payment reconciliations, and tax reporting.

• Tech/Product Teams:

  Provide feedback for system enhancements to improve the voucher issuance and tracking platform.

4. Team Leadership & Reporting

• Team Handling:

  Lead, mentor, and schedule a dedicated operations team to ensure KPIs (Turnaround Time, Accuracy, Customer Satisfaction) are met.

• Data-Driven Insights:

  Translate raw operational data into comprehensive weekly and monthly reports for executive leadership.

Desired Profile

• Experience:

  5+ years in Operations Management, specifically within the Gift Card, Loyalty, or Fintech industries.

• Technical Savvy:

  Deep understanding of both physical logistics and digital voucher infrastructure (API integrations, secure distribution).

• Analytical Prowess:

  Advanced Excel skills and experience with P&L statements and financial modeling.

• Stakeholder Management

  : Proven ability to communicate effectively with cross-functional departments (Sales, Finance, and Client Success).

• Leadership

  : Experience managing a team of at least 5 direct reports in a high-pressure environment.

Mandatory Qualifications / Certifications: