Openings for Desktop Support

Role: Desktop Support

Experience required :-

1 year minimum

Please find the JD

Provide first and second level technical support for hardware, software, network, and peripheral issues.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.Respond to support tickets, troubleshoot, and resolve technical issues in a timely manner.Support Windows OS environments (Windows 10/11), Office 365, Active Directory, and other business applications.Set up user accounts, manage permissions, and handle password resets using Active Directory.Assist in hardware upgrades and software installations as per IT policies.Perform regular system maintenance, updates, and patch management.Provide support for remote users via VPN or remote desktop tools.Document technical issues, solutions, and maintain knowledge base articles.Collaborate with other IT team members for network or server-related issues escalation.Ensure data security and implement IT best practices.Provide end-user training and guidance on usage of applications and hardware.Ensure compliance with company IT policies and procedures.