Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Whyflex Human Capital Solutions
>
Opening For WFM Specialist with top MNC!!!

Opening For WFM Specialist with top MNC!!!

Whyflex Human Capital Solutions

3 - 8 years

|

2 - 5 Lacs

Posted:7 hours ago| Platform:

Apply

Skills Required

rta wfm workflow management workforce management real time analysis wfm planning wfm specialist

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Gurgaon
Min Exp: 3+ Years

Availability: Immediate to 15 days

Roles and Responsibilities RTA

Monitor and manage service level agreements as per SOW of the process.
Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner.
Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office).
Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA.
Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA (root cause analysis).
Effectively manage process, associate related outages/downtime, and report them to leadership via outage tracker.
Work with operations to create & drive the action plan to ensure the same instances (SLA impacting) are not repeated.
Create and share reports as per business requirements (hourly performance reports, EOD reports, attendance report, attrition report etc.) with “ZERO” errors.
Support ADHOC reports per business requirements.
Challenge the status quo and think out of the box to innovate & drive process improvement ideas/projects.
Callout/Highlight any anomalies to above and share it Ops/WFM leadership.
Effectively manage the stake holders.

Role & responsibilities

Preferred candidate profile

More Jobs at Whyflex Human Capital Solutions

Data Analyst

Hyderabad

INR 6 - 16 Lacs

sfmc

hyderabad

INR 5 - 15 Lacs

Data Engineer

chennai

INR 15 - 27 Lacs

Data Engineer

chennai

INR 15 - 30 Lacs

Fullstack Developer

bengaluru

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Whyflex Human Capital Solutions

Staffing and Recruiting

Bangalore Dubai

RecommendedJobs for You

Opening For WFM Specialist with top MNC!!!

Whyflex Human Capital Solutions

gurugram

Opening For WFM Specialist with top MNC!!!

Whyflex Human Capital Solutions

gurugram

Data Entry And Computer Operator

ahmedabad

Data Entry Operator

tamil nadu, andhra pradesh, karnataka

Data Entry Operator / Work From Home / Typing & Excel Jobs

Rupali Chakraborty

mumbai, pune, mumbai (all areas)

Data Entry Operator

Aneja's Training & Placement Services

mohali, chandigarh, panchkula

Data Entry Operator

Million Minds Management Services

pune

Document Verification Executive

Aneja's Training & Placement Services

mohali, chandigarh, kharar, kalka, panchkula, ambala

System Operator

LB Facilities Management Vehicle Services

tirupati

Mis Executive

panipat, ambala, karnal