Opening For WFM Specialist with top MNC!!! Whyflex Human Capital Solutions

3.0 - 8.0 years

2 - 5 Lacs

gurugram

Work from Office

Location: Gurgaon Min Exp: 3+ Years Availability: Immediate to 15 days Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA (root cause analys...

Posted 1 month ago

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Workforce Management (WFM) Specialist Access Healthcare Service

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

Role Overview: Join our Mumbai team as a Workforce Management (WFM) Specialist! Ensure we have the right staff at the right time to meet our goals. If you excel in monitoring workforce performance, predicting staffing needs, scheduling, reporting, and continuous improvement, we want you! Key Responsibilities: - Ensure the correct number of staff with the right skills are available at the right time to meet organizational goals - Forecast demand, schedule, monitor in real-time, and report to optimize workforce productivity and efficiency - Monitor workforce performance to ensure adherence to schedules and manage deviations - Analyze historical data and trends to forecast staffing needs - Deve...

Posted 2 months ago

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Schedule Specialist IntouchCX

1.0 - 6.0 years

3 - 8 Lacs

hyderabad

Work from Office

Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What Youll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs and identify trends. Ensure real-time service level goals are met by making schedule adjustments. Collaborate with operations, quality, and training teams for seamless workforce execution. Generate insightful WFM reports for leadership to support planning and performance improvement. Ke...

Posted 2 months ago

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