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Opening For Team Lead

Opening For Team Lead

Wipro

2 - 4 years

0 - 3 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

international bpo bpo team handling shrinkage attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Wipro Limited||Hiring for the Team Lead (B1)

**Please note: NO Walk-in Interview**

Forward me your updated resume at: arpita.chakraborty7@wipro.com

Education

Location:

Shift: 24*7(Night)
5 Days working & 2 day rotational off)
Work from Office

Exp: Minimum 2 years of experience as Team Lead on paper.

Roles and Responsibilities:

Responsible for managing team of associates
Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
Motivating associates through effective management, career development & implementation of reporting mechanisms
Liaison with other departments to achieve the objectives
Analysis of reports including process dashboards, team performance reports and initiate appropriate action plans
Identifying the training needs of associates
Manage attendance & attendance incentive for the team.
Mentor and assist new hires

Skills Required:

Candidate should possess good verbal & Written Communication

Good analytical skills with logical reasoning ability
Good maturity level with good people management skills
Good knowledge of operating systems, software, hardware, and networking with Microsoft, Apple OS X, iOS, and Android, etc.
Good knowledge of MS word, Excel and PowerPoint. US shift with working flexibility on weekends.

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