Opening For Team Lead

2 - 4 years

0 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Wipro Limited||Hiring for the Team Lead (B1)

**Please note: NO Walk-in Interview**

Forward me your updated resume at: arpita.chakraborty7@wipro.com

Education

Location:

  • Shift: 24*7(Night)

  • 5 Days working & 2 day rotational off)

  • Work from Office

Exp: Minimum 2 years of experience as Team Lead on paper.

Roles and Responsibilities:

  • Responsible for managing team of associates
  • Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
  • Motivating associates through effective management, career development & implementation of reporting mechanisms
  • Liaison with other departments to achieve the objectives
  • Analysis of reports including process dashboards, team performance reports and initiate appropriate action plans
  • Identifying the training needs of associates
  • Manage attendance & attendance incentive for the team.
  • Mentor and assist new hires

Skills Required:

Candidate should possess good verbal & Written Communication

  • Good analytical skills with logical reasoning ability
  • Good maturity level with good people management skills
  • Good knowledge of operating systems, software, hardware, and networking with Microsoft, Apple OS X, iOS, and Android, etc.
  • Good knowledge of MS word, Excel and PowerPoint. US shift with working flexibility on weekends.

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Wipro

Information Technology & Services

Bengaluru

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