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Wipro
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Opening For Quality Analyst

Job Expired: This job listing has expired.

Opening For Quality Analyst

Wipro

1 - 3 years

1 - 6 Lacs

Gurgaon

Posted:9 months ago| Platform:

Apply

Skills Required

Call Quality Calibration 7Qc Tools BQM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Wipro Gurgaon ||Direct hiring for Quality Analyst Profile

Spot Offer

Please note: NO Walk-in Interview

Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.

Location:Gurgaon(WFO)

Shift: Day

Experience

Roles & Responsibilities:

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Skills Required:

International voice experience & good English communication to interact with North America team.
Call Quality, BQM, 7QC tools, calibration (internal and External),WBR, Client connect refresher Session with excellent communication.

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