Opening For CMM5 ITES Sales Transformation

Role & responsibilities

Lead strategic, transformational projects aimed at delivering measurable improvements in business outcomes through operational and technological excellence.
• Manage the complete project lifecyclefrom inception to execution—ensuring the successful integration of technology and functional delivery, aligned with stakeholder expectations.• Define and drive solution strategy, evaluating scalability, fit, and replicability across multiple workstreams and functional areas to ensure long-term impact.• Collaborate with global, cross-functional, and specialized teams to achieve shared goals and deliver best-in-class outcomes for clients.• Own key project components, including staffing, financials, timelines, and milestone tracking, ensuring seamless execution within defined parameters.• Engage and communicate effectively with senior client stakeholders and comapany leadership to provide updates, flag risks, and secure ongoing buy-in.• Continuously explore innovative approaches and emerging technologies, including automation and AI, to maximize value creation and return on investment.• Actively lead process improvement and reimagination efforts, leveraging technology to enhance efficiency, productivity, and customer experience.• Develop and adapt new solutions, using existing methods and frameworks where applicable to meet evolving business needs.• Monitor and manage team performance, ensuring high-quality outcomes aligned with defined KPIs and service levels.• Conduct regular one-on-one conversations with team members to provide coaching, performance feedback, training support, and career development guidance.• Foster a culture of continuous improvement by providing and seeking actionable feedback in all interactions.• Ensure alignment with strategic direction set by senior leadership and translate those goals into actionable initiatives within your team.• Interact regularly with offering leads, peers, and client stakeholders, ensuring effective collaboration and relationship management.• Operate with autonomy in day-to-day responsibilities, while seeking guidance for complex or new challenges as needed.