Online Order Support VA (Brand Concierge)

Job Description

Now Hiring: Online Order Support VA (Brand Concierge) Work From Home | Full-Time | Customer Experience-Focused Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team. This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on! What You’ll Be Doing Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions Providing support that feels human — reflecting each brand’s voice and values with care Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions Keeping things documented — from common questions to key feedback Sharing helpful insights with the team to improve the overall customer journey You’re a Great Fit If You Have 1+ year of experience in customer support, VA roles, or e-commerce Clear, friendly written and verbal communication Familiarity with Shopify, Zendesk, or Gorgias (bonus points!) A calm and proactive approach when solving customer issues A reliable internet connection and a quiet home workspace Strong organization, attention to detail, and time management What We Offer Performance-based raises and bonuses Paid time off and HMO health coverage Fully remote — work from anywhere you feel productive A friendly, collaborative team culture Opportunities to grow and level up your skills To apply, include the application code BCS so we can fast-track your application! If you’re ready to make every customer interaction count — we’d love to have you on the team. Show more Show less