Online Jewelry Consultant

As an Online Jewellery Consultant, your role is crucial in delivering exceptional customer service and guiding clients through their jewellery purchase journey for a seamless online shopping experience. Your strong knowledge of jewellery, excellent communication skills, and ability to connect with customers virtually are key to your success in this role. - Provide personalized assistance to customers through various online platforms like chat, email, and video calls. - Understand customer preferences and needs to recommend suitable jewellery pieces based on their style, occasion, and budget. - Educate customers about different gemstones, metals, and jewellery designs, and offer styling advice to enhance their overall look. - Help customers navigate the website, assist with product selection, and guide them through the purchasing process. - Handle customer inquiries, complaints, and returns promptly to ensure customer satisfaction. - Stay updated with the latest jewellery trends, product knowledge, and industry developments to provide accurate information to customers. - Collaborate with the marketing team to create engaging content such as blogs or videos to showcase new jewellery collections and educate customers about the brand. - Build and maintain strong relationships with customers to foster loyalty and repeat business. - Meet and exceed sales targets and contribute to the overall growth and success of the online jewellery business. Qualifications Required: - At least 1 year of relevant work experience. - Passion for jewellery, flair for customer service, and enjoyment of working in a dynamic online environment.,