Process Associate - Care Coordination Cojective Labs

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be joining our team as a Process Associate- Care Coordination, where your primary responsibility will be to provide exceptional customer service to patients through virtual channels. Your role will involve coordinating patient appointments, meetings, and calls to ensure effective communication and scheduling within our virtual healthcare environment. As the main point of contact for patients and their families, you will address concerns, feedback, and inquiries, advocating for patients to ensure their needs are promptly met with empathy. Your duties will include facilitating virtual meetings between patients and healthcare Care Manager, scheduling appointments, and ensuring all necessary parties are present for smooth appointments. You will collaborate with clinical teams to schedule follow-up appointments and handle incoming calls from patients, directing them to the appropriate departments with professionalism and courtesy. Maintaining accurate patient records and documentation in electronic health records (EHR) systems will also be part of your responsibilities. You must ensure compliance with healthcare regulations and safeguard patient privacy by handling all patient information confidentially. To qualify for this role, you must have a Bachelor's degree in any field, at least 1 year of customer care or patient experience (preferably in healthcare), fluency in Russian and English languages, and prior experience in a receptionist or administrative role within a healthcare setting. Excellent verbal and written communication skills, the ability to handle sensitive information discreetly, and maintain a professional demeanor are essential for success in this position.,

Posted 3 weeks ago

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Academic Specialist Saras AI Institute

2.0 - 6.0 years

0 Lacs

haryana

On-site

As the Lead Academic Counselor at Saras AI Institute, you will play a crucial role in enhancing student engagement and retention through strategic initiatives aligned with our mission of providing high-quality AI education. Working closely with a team of academic counselors, faculty, and various departments, you will be instrumental in creating a supportive environment that fosters student success and satisfaction. Your key responsibilities will include designing and implementing strategies to improve student engagement, academic advising for students with diverse needs, collaborating with different departments to enhance student support processes, and utilizing data analytics to monitor student progress and implement effective interventions. Additionally, you will be involved in developing and evaluating academic support programs, ensuring compliance with institutional policies and accreditation standards, and leading the onboarding and training of new academic counselors. To excel in this role, you should possess a Master's degree in education, counseling, or a related field, along with 2-5 years of experience in academic advising, preferably in edtech or higher education. Strong interpersonal, communication, and leadership skills are essential, as well as the ability to manage multiple priorities in a fast-paced environment. Proficiency in academic management systems, CRM software, and virtual communication tools is required, along with a commitment to student success and diversity. Your success as a Lead Academic Counselor will be measured by your ability to drive enrollment and retention goals, stay informed about industry trends, and provide empathetic and personalized support to students and staff. If you are a strategic thinker with excellent problem-solving abilities and a passion for enhancing the student experience, we welcome you to join our dynamic team at Saras AI Institute.,

Posted 1 month ago

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Title Academic Specialist Saras AI Institute

2.0 - 6.0 years

0 Lacs

haryana

On-site

As the Lead Academic Counselor at Saras AI Institute, you will play a pivotal role in shaping the student experience and achieving enrollment and retention objectives. Your strategic mindset and leadership skills will be essential in guiding a team of academic counselors towards enhancing student engagement, success, and satisfaction. Your key responsibilities will include developing and implementing strategies to drive student engagement aligned with the institute's mission, providing advanced academic advising to students with diverse needs, collaborating with various departments to enhance processes supporting student success, and utilizing data analytics to make informed decisions for improving academic outcomes. You will also be responsible for designing and evaluating academic support programs, ensuring compliance with institutional policies and accreditation standards, leading the onboarding and training of new academic counselors, and working towards enrollment and retention targets set by the leadership team. To excel in this role, you should possess a Master's degree in education or a related field, along with 2-5 years of experience in academic advising, preferably in edtech or higher education. Strong interpersonal, communication, and leadership skills are crucial, as well as proficiency in academic management systems, CRM software, and virtual communication tools. Your commitment to student success, diversity, equity, and inclusion will be reflected in all aspects of academic counseling. In addition, your ability to think strategically, analyze data, leverage educational technology platforms, and provide empathetic support to students and staff will be key to your success. While familiarity with AI and related fields is desirable, it is not a mandatory requirement. Your flexibility to accommodate different time zones and student needs, including occasional evening or weekend work, will contribute to creating a student-centric environment at Saras AI Institute.,

Posted 1 month ago

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