1134 Onedrive Jobs - Page 14

Key Responsibilities: IT Support and Troubleshooting: Manage and resolve issues related to desktops, laptops, printers, and networks. OS installation, troubleshooting of Outlook, Office 365 (Word, Excel, PowerPoint, Teams, OneDrive), and other software applications. Installation and troubleshooting of server OS and Linux (optional). Antivirus installation, system cleaning, and data backup. Monitor and update server, firewall, and security logs, and generate reports. Backup management for servers and local users. Vendor and Asset Management: Coordinate with vendors for deliveries and installations. Manage IT equipment assets. Maintain internal and external SLAs. Assist in IT audits and ensure IT compliance. Create and maintain Infosec documentation. Qualifications: Graduate in IT or any field with certifications (Microsoft, Cisco, ITIL). Minimum of 5 years of relevant experience. Strong communication skills.

Principal PD Engineer Bangalore, Karnataka, India Date posted Jul 14, 2025 Job number 1842676 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Hardware Engineering Discipline Silicon Engineering Employment type Full-Time Overview Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and hardware infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. To achieve this goal, the AISiE team is instrumental in defining and delivering operational measures of success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for seasoned engineers with a dedicated passion for customer focused solutions, insight and industry knowledge to envision and implement future technical solutions that will manage and optimize the Cloud infrastructure. We are looking for a Principal PD Engineer to join the team. #SCHIE Qualifications Bachelor's or Master’s in Electrical or Computer Engineering or related field with 15+ years of experience Experience in tapeouts of complex ASICs in leading edge technology 10+ years of experience in floorplanning, physical design, and integration of semiconductor designs. Expertise in physical design tools and methodologies such as Cadence Innovus, Synopsys DP, and Calibre. Strong understanding of semiconductor design principles, methodologies, and tools. Proven track record of successfully leading physical design projects and delivering high-quality semiconductor products. Excellent communication, teamwork, and leadership skills. Ability to work in a fast-paced and dynamic environment, and drive cross-functional collaboration. Good understanding of foundry tech files and rule decks Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their US. residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. Responsibilities We are seeking a highly skilled and experienced Principal Floorplan and Physical Integration Engineer to join our dynamic team. As a key member of our semiconductor design team, you will be responsible for leading the floorplanning and physical integration efforts to ensure the successful development of cutting-edge semiconductor products. Lead the floorplanning process to optimize chip area, power, and performance for complex semiconductor designs. Collaborate with Architecture, design, and implementation teams to ensure that floorplan meets design requirements and constraints. Develop and implement methodologies and strategies to improve physical design efficiency and performance. Conduct physical design reviews, identify and resolve design issues, and provide guidance to junior engineers. Work closely with cross-functional teams to drive project success and meet project milestones. Stay current with industry trends and emerging technologies to continuously improve physical design processes and methodologies. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are looking for an experienced and motivated M365 Consultant with several years of customer-facing experience, who combines technical expertise with strong interpersonal skills. If you possess the necessary knowledge and experience, you will have the opportunity to join our team as we help individuals and organizations migrate their infrastructures and applications to the cloud, spanning various platforms. As part of the xDC Delivery Team, your primary responsibility will be to ensure that planning and project requirements are met within the agreed scope, and that customer expectations are consistently fulfilled. You will work on professional projects related to Identity, Mailbox, SharePoint, Teams, OneDrive, Intune/Device Management, the Defender Suite, and Purview, based on client needs. Additionally, you may assist pre-sales teams with their technical requirements. Your role will involve overseeing project technical delivery, ensuring seamless migrations, and collaborating closely with customers and Project Managers to gather all necessary information for project execution. You will also need to identify potential risks and create comprehensive mitigation plans. Throughout the project lifecycle, you will be expected to share your knowledge and lessons learned with your fellow consultants. In terms of professional development, you will collaborate with Senior Consultants, Team Leads, or Service Leads to plan your growth, including obtaining relevant Microsoft and other certifications. You will also be expected to broaden and deepen your expertise across the Microsoft 365 ecosystem, working through a personalized development plan alongside your line manager and leadership team. Job Requirements Core Accountabilities : • More than 8 years of relevant experience in Planning and Migration of M365 Workloads. • Extensive knowledge on M365 workloads - MS Exchange, SharePoint on Prem and Online, File Servers, Teams. • Good have with Knowledge of Migration from Google Workspace, Domino and IMAP to M365. • knowledge of Device Migration from 3rd Party Platform e.g. AirWatch to Intune. • Knowledge of Hybrid Joined Device Migration, Tenant to Teant Device migration. • Extensive knowledge of M365 Security (Defender suite) & Compliance (Purview) Components. • Knowledge on AD, AD Connect and Federation Services (ADFS \ OKTA) • Extensive knowledge of Azure Active Directory, PIM, Enterprise Applications. • Experience on migration Tools (MS Provided and 3rd Party) • Intermediate or Advance PowerShell Scripting knowledge. • Good to have experience in Power Platform. • Solid experience with M365 Workloads related Technical Project documentations. Skills : • Serve as the single point of contact for Project Delivery. • Learn and use groundbreaking technologies • Apply advanced Planning techniques to provide unique solutions to our customers' individual needs • Interact with leading technologies around the world • Experience with driving customer communication. • Obtain and maintain vendor certifications. MS-900, PL-900, SC-900, MS-500, SC-100, MS-102, MS-202, MS-203, MS-700 • Experience and desire to work in a multicultural team and environment. • Good oral and written communication skills in the desired language(s). • Contribute to knowledge sharing within a community (e.g. team, practice, or project). Company description SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities . Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

Service Desk Analyst Full-time Company Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a Top 50 Innovative Company globally. NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of Orchestrating a brighter world. NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. NEC Software Solutions (India) Private Limited is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500 . It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. Experience: 2-4 yrs Location: Mumbai- Worli Required Skills : Knowledge on M365 Admin Centre, Azure Helpdesk Admin, Basic IT Technical Skills, Interpersonal skills such as telephony skills, communication skills, active listening, and customer care training. The Successful Candidate Will Be Responsible For Identify process gaps and escalate to manager where required suggesting resolutions where possible. Be the first escalation point for all issues escalating the team Manager where required. Work closely with all Service Management Seniors and Managers to align process for best working practices. Be involved in all Service Desk activities and to support the Service Desk Analyst ensuring process adherence and quick resolution times. Monitor team workload in particular emails, SLA management and knowledge spot-checks, delegating workload where necessary. Create, maintain, and improve documentation where required. Chair team meetings where required. Ensure Daily/Weekly/Monthly reporting is completed and distributed within the expected timeframes. Complete weekly quality and performance checks on all team members. Create and develop coaching and training plans for all team members ensuring any team training gaps are escalated to the manager. Organise Service Desk and Queue Management overview training for any new NEC employees across the business. Be involved in recruitment activities led by your manager. Act as the point of contact for the team when the manager is unavailable. To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs. To manage the functional mailboxes and ensure timely logging of emails in the service management tool. To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft applications like OneDrive, Forms etc. To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures. To allocate categorisation and prioritisation levels in accordance with customer contractual requirements. To provide first line investigation and diagnosis where applicable. To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group. To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc. To keep users informed of progress (especially post SLA breach). To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end. To reflect on customer feedback through customer call closure surveys. Qualifications Any graduate Additional Information Excellent Communication Skills required. Privacy Policy

As a PMO Intern at Aaizel Tech Labs in Gurgaon, you will have the opportunity to immerse yourself in the dynamic world of project management within a cutting-edge tech startup. Aaizel Tech Labs is a forward-thinking company at the forefront of cybersecurity, AI, and geospatial solutions, dedicated to driving innovation and delivering transformative technology solutions across various industries. Your role as a PMO Intern will involve working closely with the PMO team to streamline project execution, manage resources efficiently, and provide support in documentation and reporting efforts. This entry-level position is ideal for fresh graduates or students who are enthusiastic about building a career in project management and are equipped with strong technical and soft skills. Key Responsibilities: - Project Coordination & Documentation: Assist in maintaining project schedules, tracking milestones, and preparing project documentation with accuracy and consistency. - Resource Coordination: Support the coordination and allocation of project resources across teams. - Presentation Support: Create professional PowerPoint presentations for internal and client meetings. - Process Improvement & Reporting: Leverage advanced MS Excel skills to manage project data and generate analytical reports. - Cross-Functional Collaboration: Coordinate with various departments to ensure project objectives are met and facilitate effective communication among stakeholders. - Learning & Development: Gain exposure to industry-standard project management frameworks, participate in training sessions, and engage in mentorship programs to enhance your skills. Required Skills & Qualifications: - Educational Background: Bachelor's degree in Technology, Business Administration, Project Management, Engineering, or a related field. - Technical Proficiency: Advanced knowledge of MS Excel, proficiency in Microsoft Office suite, experience with project management tools, collaboration platforms, and reporting software. - Communication & Soft Skills: Excellent written and verbal communication skills, strong attention to detail, time-management skills, and the ability to work effectively in team settings. - Organizational Skills: Ability to handle multiple tasks concurrently and collaborate across functions in a fast-paced startup environment. Preferred Skills: - Project Management Tools: Additional familiarity with tools or certifications related to project management. - Analytical Skills: Ability to synthesize data into actionable insights. - Adaptability: Willingness to learn and adapt to new challenges. - Internship Experience: Prior internship or project experience in project management is a plus. Join Aaizel Tech Labs for: - Hands-On Experience: Work on live projects and gain practical insights into project management. - Mentorship & Training: Benefit from personalized mentorship and ongoing training for career growth. - Career Advancement: High-performing interns may be considered for full-time roles post-internship. - Innovative Culture: Join a team committed to continuous improvement and collaboration. - Competitive Benefits: Attractive internship stipend and potential additional benefits. To apply for the PMO Intern position, please submit your resume, portfolio, and a cover letter outlining your relevant experience and how you can contribute to Aaizel Tech Labs success. Send your application to hr@aaizeltech.com, bhavik@aaizeltech.com, sumit@aaizeltech.com, or anju@aaizeltech.com.,

About Us We're building a next-generation EdTech platform focused on enterprise tool education — including video tutorials , mock certification practice , live classes , and webinars . Our mission is to make high-quality, niche enterprise content accessible, starting with tools that are widely used but poorly served on traditional learning platforms. 🛠 What You’ll Work On We are looking for a hands-on Founding Intern to help us build our MVP (Minimum Viable Product) . You’ll help execute our technical stack and shape the learning experience. 🔧 Responsibilities Set up and manage a WordPress-based LMS platform Use and configure free tools like: Tutor LMS (LMS framework) QSM (Quiz and Survey Master) (mock tests & certification) Elementor or similar tool (drag-and-drop page builder) WPForms Lite (forms) WooCommerce (basic ecommerce integration if needed) Rank Math SEO (SEO optimization) LiteSpeed Cache (site speed & optimization) Super Page Cache for Cloudflare (for fast global access) LearnPress (alternate LMS structure if Tutor LMS is insufficient) Google Drive/OneDrive Embed Plugins (for hosting course videos) Zoom or Jitsi Meet Plugins (for live classes & webinars) Customize LMS layouts, quizzes, and webinar modules Integrate plugins and optimize site performance Recommend & implement other open-source tools for improvement Troubleshoot tech issues and deploy fixes Provide technical support for 6 months (for bonus equity) 🎓 What We're Looking For Strong experience with WordPress , LMS plugins , and Elementor Understanding of plugin ecosystem, open-source integrations , and UI customization Ability to build a great user experience Open to learning & implementing free tools to save cost Independent thinker with strong ownership and reliability 🎁 What You’ll Get 0.3% Equity upon successful MVP launch Bonus 0.5% Equity if you stay for 6 months of support Flexible remote work Recognition as a Founding Intern A solid Letter of Recommendation and future references Real startup experience in product building and growth 📅 Internship Details Type : Unpaid (Equity-based) Duration : 2 months for MVP + optional 4 months support Location : Remote | Flexible hours 📩 Apply Now Send your resume or portfolio , and a short note on why you're interested , to: 📧 katpahaa@gmail.com

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values. Qualifications Required Qualifications : High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays Background Check Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: 2+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base. Responsibilities Essential Functions Coaches and develops technical resources Acts as an escalation point to resolve client issues Creates and enforces processes that enhance the services delivered to the client or to internal resources Monitors ticket activity to ensure that client issues are resolved expeditiously Monitors the overall performance of the team by utilizing performance metrics, Alert, KPI reports, etc. Monitors ticket hygiene and customer satisfaction Communicates "red hot" items to management Reviews and makes recommendations to enhance processes based on feedback of their team Oversees SRM program and ensure contractual requirements are met Additional Specific Duties And Responsibilities Leads onboarding tasks as required Collaborates with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship Stays current on latest UC products and software versions to maintain offer competitiveness Participates in manager on-call rotation and provide afterhours support for team Facilitates and participates in knowledge transfers as required Participates and completes assigned training initiatives as determined by manager Delivers program efficiencies and cost containments Assists other managers in ticket escalations Qualifications Required Qualifications Bachelor's degree (Master’s preferred) in Computer Science, Information Technology, or Management; candidates may have a high school diploma with 5 years’ experience in customer relationship management, along with 5+ years of experience in the Avaya, Cisco, Microsoft, and/or VMware product line in a telecommunication environment/organization Exceptional, definable leadership experience with proven results Prior strong technical experience working in a technical role within a managed services organization Demonstrated ability to lead complex project teams to deliver results Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in Microsoft applications (Excel, OneDrive, PowerPoint, SharePoint, Teams, Word, etc.) Excellent project management skills, facilitation skills, influencing and negotiation skills Must be willing to work non-traditional hours including nights and weekends Ability to perform work for long periods of sedentary tasks Desired/Preferred Qualifications Industry level certifications a plus in Avaya, Cisco, ITIL, Microsoft, PMP, VMware, etc. Prior experience leading highly technical teams onshore/offshore in a 24x7 environment Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale? Do you want to work on technically challenging problems on the cloud in a full-stack environment, with an opportunity to influence the roadmap and vision of not only your team but your partner teams as well? If so, come join the OneDrive-SharePoint (ODSP) team as part of Office M365 ecosystem in Hyderabad! SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. We create global scale services to store, secure and manage some of the most sensitive data on the planet. We have fantastic opportunities and are on the front-line of making many of our next generation architecture investments to deliver multi-geo content store, amazing performance/scale/reliability, and security capabilities using scalable cloud distributed systems. Join a team of builders and innovators that think outside the box. A team that’s committed to a low operational burden by designing for it. A team that puts work-life balance, personal and professional growth as a principle, not just a goal. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Towards this vision, we are seeking a strong and highly motivated engineers to disrupt and build next generation of products and take it to the next level: Lead the design/development of software and ensure its quality. Define new components with complete understanding of service interdependencies and limitations. Possess knowledge and is curious to learn more about performance, scalability, enterprise system architecture, and engineering best practices. Create prototypes and proof-of-concepts for iterative development. Work effectively with product development and engineering teams. You must be self-driven, curious to learn, proactive, and result-oriented. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Strong CS fundamentals and exceptional coding skills. Experience in Azure, Exchange, or other cloud and distributed systems is a big plus. Preferred Qualifications: Bachelor's Degree in Computer Science or related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Good communication and cross group collaboration skills. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title – Data Analyst and IT Support Officer Place of Posting – Delhi Role: Data Analyst is expected to : · Do independent research on various topics as per the project requirements. · Create survey schedules and questionnaires and manage field data teams (if necessary) · Organize and clean datasets gathered by operations teams · Analyze the data using various tools and soft wares. · Produce meaningful insights from the project data. · Write rigorous reports and policy briefs using the data and field insights. · Provide research and policy outputs. · Specific Responsibilities Data Acquisition and Preparation : · Collecting data: Sourcing data from various internal and external sources, including databases, surveys, logs, and APIs. · Cleaning and pre-processing data: Identifying and correcting data inconsistencies, errors, and missing values to ensure accuracy and completeness. · Transforming data: Manipulating data using tools like pandas and SQL to structure it for analysis. Data Analysis and Modeling: Exploratory data analysis (EDA): Analyzing data to understand its distribution, patterns, and relationships between variables. Statistical analysis: Applying statistical methods and tools to identify trends, correlations, and significant differences. Modeling: Building predictive models using techniques like regression and machine learning to forecast future outcomes. Data Visualization and Communication: · Creating visualizations: Designing charts, graphs, and dashboards to communicate data insights clearly and effectively to technical and non-technical audiences. · Report generation: Writing reports summarizing findings, interpretations, and recommendations based on data analysis. · Presenting insights: Presenting findings to stakeholders in a clear, concise, and compelling manner. CRM & LMS Integration and Development Customize CRM workflows for Entrepreneur Development Programs (EDP) and mentoring support services. Integrate LMS platforms with CRM and mobile apps to streamline learning experiences. Monitor LMS usage, performance metrics, and user engagement through dashboards. Mobile and Web Application Development Manage mobile and web app development cycles, ensuring alignment with program timelines and community needs. Coordinate cloud-based testing, stakeholder reviews, and inclusive design feedback loops. Oversee SEO strategies and ensure monthly updates for optimal web presence. Chatbot and Helpline Operations Collaborate with operations teams to train and enhance chatbot functionalities. Monitor helpline usage, call flow efficiency, and manage upgrades for improved accessibility and support. IT Asset and Infrastructure Management Oversee procurement, tagging, audits, and renewals for IT assets and software licenses. Maintain real-time issue trackers and ensure compliance through QR-based verification systems, whitelisting etc. Content Development & Localization Coordinate with subject matter experts and content creators to develop localized, inclusive learning materials (e.g., Green Business, EOL, MOL, Mentor Nuggets). Manage content uploads to LMS and conduct pilot testing with beneficiaries. OneDrive and Email Management Supervise data structuring, tagging, and audits for OneDrive and email platforms used across the organization. Internal Communication and Support Lead organizational communications including email campaigns, newsletters, and updates. Ensure documentation of BOT (Board of Trustees) meetings, compliance checks, and consultant engagement tracking. Training and Capacity Building Facilitate training workshops, digital handholding sessions, and SME knowledge transfer initiatives. Collect and analyze feedback to strengthen learning cycles and field impact. Other Data Validation: Ensure data integrity by validating, cross-checking and cleaning the data as needed Data Maintenance and Optimization: Responsible for maintaining the health and performance of our databases, as well as optimizing data retrieval and storage processes User feedback analysis: Engage with the operations teams to integrate feedback, driving continuous improvement in data visualisation and utility · Any other assignment given by the senior management Desirable skills and qualifications · Masters in data science/statistics/economics with 5-10 years of experience working on primary and secondary datasets with prior experience of data analytics and report writing roles · Research oriented focus. · Understanding of statistical concepts · Understanding of data science and analysis principles · Analytical skills in picking out and understanding key insights from the data · Documentation and project management skills · Excellent communication and leadership skills to deliver data-driven insights at an executive level · Having knowledge of India’s Economy and its challenges. · Capable of handling large primary datasets / experience working with primary agriculture datasets. · Knowledge of various data analysis tools like R or Stata. · Proficiency in SQL and programming skills in Python or R · Solid experience in and knowledge of Tableau and Microsoft PowerBI, having built your own dashboards · Well versed with data visualization techniques and soft wares. · Embody BYST’s mission, vision, and values Job Type: Full-time Pay: ₹100,000.00 - ₹125,000.00 per month Benefits: Health insurance Leave encashment Schedule: Day shift Weekend availability Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 04/08/2025

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: This individual will work alongside a team of recruiters as the “face of Forrester” to incoming candidates. In partnership with another Talent Acquisition Coordinator, this role will be responsible for managing all points of the candidate experience — from scheduling. This position is a great opportunity to learn all the facets of talent acquisition and the talent selection process. Job Description: Using our applicant tracking system (Workday) and Microsoft Outlook, arrange and confirm candidate interviews and presentations with the members of the Forrester interview teams, across time zones and at varying levels. Create and distribute interview materials. Make travel arrangements for the candidate online or utilize our travel vendor and track and process candidate expenses when needed. Build rapport with hiring managers and hiring teams. Represent talent acquisition in cross-functional projects as needed. Maintain a positive and consistent candidate experience and continuously look for ways where we can improve it. Job Requirements: BA or BS degree preferred. Excellent communication skills; transparent, thorough, and timely. Keen attention to detail and strong project management skills. Excellent follow-through skills. The ability to handle multiple priorities simultaneously. The ability to identify opportunities for improvement and drive solutions forward. The ability to build rapport with internal and external clients/candidates. Proficiency in Microsoft (Outlook, Word and Excel, and OneDrive). Passion for learning about business and technology. Discretion around sensitive company information. The ability to work from 5:30pm IST to 2:30am IST (this job will be remote). We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com . Data Protection The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities. By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

Job Summary: We are seeking a skilled IT Executive to manage and maintain our organization's IT infrastructure, ensuring smooth operations across servers, firewalls, networks, and Office 365 environments. The ideal candidate should have hands-on experience in IT administration, security protocols, and troubleshooting network-related issues to support business continuity and cybersecurity. Key Responsibilities: 1. Server Management: Install, configure, and maintain Windows/Linux servers. Monitor server performance, storage, and security. Manage Active Directory, DNS, DHCP, and backup solutions. Troubleshoot server-related issues and ensure uptime. 2. Firewall & Network Security: Configure, manage, and monitor firewalls (Fortinet, Cisco, Palo Alto, etc.). Implement security policies to protect against threats. Conduct regular security audits and vulnerability assessments. Manage VPNs and remote access solutions. 3. Network Administration: Maintain and troubleshoot LAN, WAN, Wi-Fi, and VLANs. Ensure network availability and optimize performance. Monitor network traffic and resolve connectivity issues. Work with ISPs and vendors for network support. 4. Office 365 Administration: Manage user accounts, licenses, and security settings in Microsoft 365. Provide support for Outlook, SharePoint, OneDrive, and Teams. Implement email security, spam filtering, and data protection policies. Troubleshoot Office 365-related issues. 5. IT Support & Troubleshooting: Provide technical support for hardware, software, and network issues. Ensure proper documentation of IT assets and incidents. Assist in IT policy development and implementation. Requirements: Education: Bachelor’s degree in IT, Computer Science, or related field. Experience: 2-4 years in IT administration or a similar role. Fresher's are also welcome Skills: Strong knowledge of Windows/Linux server management. Hands-on experience with firewalls and network security. Proficiency in Office 365 administration. Familiarity with cloud computing and backup solutions. Excellent troubleshooting and problem-solving skills. Preferred Certifications (Optional): Microsoft Certified: Azure/Office 365 Administrator Cisco Certified Network Associate (CCNA) CompTIA Security+ or equivalent Job Types: Full-time, Permanent, Fresher Pay: Up to ₹45,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Expected Start Date: 17/07/2025

Company Description At Netoyed, we drive IT innovation by merging technical precision with artistic ingenuity. As a CMMI Level 5 digital transformation company, we provide end-to-end solutions through our integrated studios, including Cloud & Managed Services, Network & Security, Creative, and UI/UX and Development. Operating globally in Australia, New Zealand, the US, and India, we turn challenges into opportunities and ideas into reality. Supercharge your business with Netoyed and redefine what's possible. Position Summary The Senior Microsoft 365 Engineer – Entra ID & SharePoint Specialist plays a key role in designing, implementing, and managing modern collaboration, identity, and security solutions across Microsoft 365 environments. This senior-level position focuses on SharePoint Online, Entra ID (formerly Azure Active Directory), Exchange Online, Teams, OneDrive, and Microsoft Purview for compliance. This role leads client-facing projects related to migrations, secure collaboration, tenant design, identity governance, and productivity optimization. The engineer will act as a trusted advisor during planning, deployment, and post-go-live stabilization phases, ensuring secure, scalable, and supportable solutions that drive business outcomes. Key Responsibilities Microsoft 365 Architecture & Implementation Design, deploy, and support SharePoint Online modern site structures, permission models, document libraries, and metadata. Configure and maintain Microsoft Entra ID, including hybrid identity sync, conditional access, MFA, and privileged identity management. Deploy and manage Teams, OneDrive, and Exchange Online, including policy enforcement, mailbox migrations, and retention rules. Plan and lead Microsoft 365 migrations (on-prem and tenant-to-tenant), ensuring data integrity and user continuity. Build low-code automation using Power Automate and Power Apps to optimize business workflows. Design and enforce Microsoft 365 governance, lifecycle, labeling, and DLP policies through Microsoft Purview Client Project Execution Serve as the senior technical lead for M365, SharePoint, and Entra-focused projects from planning through post-implementation. Collaborate with the Project Manager to define technical milestones, risk mitigation, and task sequencing. Join client calls, workshops, or discovery sessions as the subject matter expert. Deliver client training, adoption sessions, and early support during cutovers Security, Compliance & Identity Governance Configure and monitor security features across M365 including conditional access, MFA, Microsoft Defender for Office 365, compliance alerts, and insider risk policies. Support governance policy design related to external sharing, access reviews, data retention, and hybrid environments. Work alongside cybersecurity, compliance, and NOC teams to ensure secure, policy-driven Microsoft 365 usage Documentation & Handoff Document configurations, identity models, policy designs, site structures, and project runbooks using tools such as Hudu. Contribute to internal documentation standards, templates, and best practices. Support seamless handoff to support and service teams after project closeout Mentorship & Team Enablement Act as a technical mentor to Project Technicians and junior engineers on Microsoft 365, SharePoint, and identity best practices. Collaborate with infrastructure, cybersecurity, and systems engineering peers to align tools, policies, and user experiences. Contribute to internal tool evaluations and Microsoft 365 product road mapping. Minimum Qualifications 5+ years of experience in IT engineering roles, with 2+ years of hands-on Microsoft 365 and Entra ID experience Proficient with Microsoft 365 suite: Exchange Online, SharePoint Online, Teams, OneDrive Hands-on experience designing and managing Microsoft Entra ID (Azure AD), hybrid sync, SSO, and conditional access Demonstrated knowledge of Microsoft Purview, DLP, retention, and compliance tools Strong PowerShell skills for scripting, reporting, and automation Experience planning and executing M365 tenant-to-tenant or on-prem to cloud migrations Ability to manage projects independently and interface directly with clients Clear communication skills for both technical and non-technical audiences Preferred Qualifications 7+ years of experience in Microsoft cloud environments or MSP delivery roles Strong understanding of SharePoint Online architecture, metadata strategy, Power Platform integrations Familiarity with Microsoft Defender for Office 365 and Microsoft compliance center configuration Experience delivering Microsoft 365 adoption programs or user training sessions Experience working in a client-facing or consulting role with multiple simultaneous projects Knowledge of endpoint and identity integrations (Intune, device compliance, authentication flows) Familiarity with documentation tools such as Hudu, IT Glue, or Liongard

Job Title – Data Analyst and IT Support Officer Place of Posting – Delhi Role: Data Analyst is expected to : · Do independent research on various topics as per the project requirements. · Create survey schedules and questionnaires and manage field data teams (if necessary) · Organize and clean datasets gathered by operations teams · Analyze the data using various tools and soft wares. · Produce meaningful insights from the project data. · Write rigorous reports and policy briefs using the data and field insights. · Provide research and policy outputs. · Specific Responsibilities Data Acquisition and Preparation : · Collecting data: Sourcing data from various internal and external sources, including databases, surveys, logs, and APIs. · Cleaning and pre-processing data: Identifying and correcting data inconsistencies, errors, and missing values to ensure accuracy and completeness. · Transforming data: Manipulating data using tools like pandas and SQL to structure it for analysis. Data Analysis and Modeling: Exploratory data analysis (EDA): Analyzing data to understand its distribution, patterns, and relationships between variables. Statistical analysis: Applying statistical methods and tools to identify trends, correlations, and significant differences. Modeling: Building predictive models using techniques like regression and machine learning to forecast future outcomes. Data Visualization and Communication: · Creating visualizations: Designing charts, graphs, and dashboards to communicate data insights clearly and effectively to technical and non-technical audiences. · Report generation: Writing reports summarizing findings, interpretations, and recommendations based on data analysis. · Presenting insights: Presenting findings to stakeholders in a clear, concise, and compelling manner. CRM & LMS Integration and Development Customize CRM workflows for Entrepreneur Development Programs (EDP) and mentoring support services. Integrate LMS platforms with CRM and mobile apps to streamline learning experiences. Monitor LMS usage, performance metrics, and user engagement through dashboards. Mobile and Web Application Development Manage mobile and web app development cycles, ensuring alignment with program timelines and community needs. Coordinate cloud-based testing, stakeholder reviews, and inclusive design feedback loops. Oversee SEO strategies and ensure monthly updates for optimal web presence. Chatbot and Helpline Operations Collaborate with operations teams to train and enhance chatbot functionalities. Monitor helpline usage, call flow efficiency, and manage upgrades for improved accessibility and support. IT Asset and Infrastructure Management Oversee procurement, tagging, audits, and renewals for IT assets and software licenses. Maintain real-time issue trackers and ensure compliance through QR-based verification systems, whitelisting etc. Content Development & Localization Coordinate with subject matter experts and content creators to develop localized, inclusive learning materials (e.g., Green Business, EOL, MOL, Mentor Nuggets). Manage content uploads to LMS and conduct pilot testing with beneficiaries. OneDrive and Email Management Supervise data structuring, tagging, and audits for OneDrive and email platforms used across the organization. Internal Communication and Support Lead organizational communications including email campaigns, newsletters, and updates. Ensure documentation of BOT (Board of Trustees) meetings, compliance checks, and consultant engagement tracking. Training and Capacity Building Facilitate training workshops, digital handholding sessions, and SME knowledge transfer initiatives. Collect and analyze feedback to strengthen learning cycles and field impact. Other Data Validation: Ensure data integrity by validating, cross-checking and cleaning the data as needed Data Maintenance and Optimization: Responsible for maintaining the health and performance of our databases, as well as optimizing data retrieval and storage processes User feedback analysis: Engage with the operations teams to integrate feedback, driving continuous improvement in data visualisation and utility · Any other assignment given by the senior management Desirable skills and qualifications · Masters in data science/statistics/economics with 5-10 years of experience working on primary and secondary datasets with prior experience of data analytics and report writing roles · Research oriented focus. · Understanding of statistical concepts · Understanding of data science and analysis principles · Analytical skills in picking out and understanding key insights from the data · Documentation and project management skills · Excellent communication and leadership skills to deliver data-driven insights at an executive level · Having knowledge of India’s Economy and its challenges. · Capable of handling large primary datasets / experience working with primary agriculture datasets. · Knowledge of various data analysis tools like R or Stata. · Proficiency in SQL and programming skills in Python or R · Solid experience in and knowledge of Tableau and Microsoft PowerBI, having built your own dashboards · Well versed with data visualization techniques and soft wares. · Embody BYST’s mission, vision, and values Job Type: Full-time Pay: ₹100,000.00 - ₹125,000.00 per month Benefits: Health insurance Leave encashment Schedule: Day shift Weekend availability Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 04/08/2025

Introduction The IBM CIO team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team’s mission is to enable AI-powered experiences through advanced technology platforms that streamline processes, enhance security, and improve user experiences by leveraging cutting-edge tools such as artificial intelligence, machine learning, and cloud computing. This team is composed of professionals with diverse expertise in software engineering, data science, network architecture, and security, fostering a culture of innovation and continuous improvement. Together, they strive to make IBM the most productive company in the world. Your Role And Responsibilities The Technical Support Specialist/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided. Services include some or all the following: software configuration, device setup, upgrades, device reimaging, device installation, software support or software analysis and repair. Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities. Demonstrate leadership in innovative problem-resolution techniques. Provide technical support and assistance to end-users. Work within a service call management process or as part of a team to resolve issues. Possess extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicate with management and team members to provide status updates, report potential issues, and seek guidance. Maintain professional communication, conduct, and appearance at all times. Perform a full range of technical services for employees. Utilize reference materials, support centers, and diagnostic tools for problem resolution. Accurately diagnose and resolve equipment malfunctions. Fully document all issues in an accurate and timely manner. Analyze problems in hardware/software installation, migration, and operational services using existing techniques and tools. Identify process improvement opportunities and provide recommendations. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Excellent communication, customer service skills, and problem-solving ability. Hands-on experience with mobile devices. Strong operational knowledge and experience with Windows, Red Hat Linux, Mac OS, and iOS operating systems. Proficiency in supporting Microsoft applications such as Outlook, MS Office, MS Teams, OneDrive, and Box. Knowledge of system configuration, network connectivity, and troubleshooting techniques. Ability to communicate technical information clearly and concisely. Minimum 2 years of Windows support experience (professionally or personally). At least 2 years of professional troubleshooting experience. Customer support experience with a strong service-oriented mindset. Preferred Technical And Professional Experience Active listening skills and adaptability to customer needs. Ability to multitask and work under pressure in high-volume environments. Proven problem-solving skills and willingness to share knowledge.

Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About The Job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. #SAS

Job Description Job Description: End Point Management Engineer As an End Point Management Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle users onboarding and off boarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorise incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyse recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and off boarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2+ years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours If you are a passionate and dedicated individual with a strong technical background, we encourage you to apply for this exciting opportunity.

Overview Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. Visit us here to find out more: www.rmindia.co.in The Role A Professional Services Engineer (PSE) is a specialist role that bridges the gap between a company's product and its customers, focused. They handle tasks like analyzing requirements, developing customized integrations, migrating data, and ensuring the product integrates smoothly with the client's existing IT infrastructure. Essentially, they are responsible for the successful implementation and use of the company's product within the customer's environment The role will involve 80% on-premise data migrations to the cloud, Intune, and M365. We need CVs that highlight at least two of these skills. Currently, we are receiving candidates with Cloud DevOps experience, some of whom have basic knowledge of M365. However, we do not want candidates who are primarily Cloud DevOps; they will not meet our needs. Customer Impact. You will be a trusted point of contact throughout the implementation process for customers. You will demonstrate RM’s unique understanding of the education environment. At implementation, you will ensure that all technical deliverables have been achieved to a high standard. Project Impact. At implementation, you will be a key project team member, ensuring consistent technical delivery and being responsible for implementing all technical deliverables. ICS Function Teams. Professional Services Engineers will work with all other parts of the ICS Function, including Project Management, Technical Architecture, and Service Transition teams, to ensure that the Service operational teams have everything they need with the new or changed service following implementation and that it has been fully implemented to the required scope. Responsibilities Main Responsibilities Implementation of all Technical Deliverables Maintenance of Technical Implementation documentation Keeping Technical skills current Continuous improvement – Help grow and strengthen RM Products and Services by providing implementation feedback. Implementation Work with key external stakeholders to ensure that all technical deliverables will be delivered to a high standard. Work with the Project Team to ensure all technical deliverables are met. Provide regular updates on progress to the project team. Review and accept work instructions from the Technical Architecture Teams. Deliver to the defined Technical Acceptance criteria. Ensure areas for continuous improvement are identified and acted upon Work with the customer to ensure that project acceptance is completed. Work with the service transition teams to hand over the project into the live environment. Support and Governance Provide support to other team members. Provide feedback on Professional Services Technical work instructions to ensure. Provide peer review and feedback on implementation issues. Provide expertise on technical aspects of customer complaints. Skills And Experience You will have proven experience of: Providing installation services in a customer environment Managing a customer through change Working with several different internal stakeholders to deliver Project success. You Will Demonstrate Strong problem-solving and troubleshooting skills. Good judgement in making critical technical decisions, escalating, or reviewing with colleagues where appropriate. The drive to overcome technical issues and apply an effective diagnostic methodology when troubleshooting. Excellent customer communication skills and ability to communicate technical tasks to non-technical people. Excellent verbal and written communication Strong Communication skills, working with various stakeholders and effectively communicating technical knowledge to non-technical audiences. Collaborative team working Pro-activeness, willingness to take responsibility and mindset for continuous improvement. You Will Have The Following Skills Microsoft Endpoint Manager/Intune and cloud printing solutions. Microsoft 365 / Google Workspace services. Cloud platform Administration - Entra, M365 and Google. OneDrive/SharePoint/Teams. Windows Server 2022, 2019: Active Directory, DNS, GPOs. Cloud Backup and Antivirus solutions. Migrating from on-premises to the cloud. IP Addressing, Subnetting and VLAN knowledge. Experience What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Company Description At Netoyed, we are CMMI Level 5 digital transformation experts who merge technical precision with creative ingenuity to drive business success. We provide end-to-end solutions through our integrated studios, including Cloud & Managed Services, Network & Security, Creative Studio, and UI/UX and Development. Our studios work seamlessly to deliver transformative results, turning challenges into opportunities. With a global presence spanning Australia, New Zealand, the US, and India, Netoyed is your partner in crafting innovative and artful digital solutions. Role Description We are seeking an experienced Microsoft 365 Migration Specialist with hands-on expertise using Quest Migration tools to support and execute complex data migration projects involving Microsoft 365 tenants, Exchange, OneDrive, SharePoint Online, and Microsoft Teams. This role will focus on planning, configuring, and executing tenant-to-tenant or hybrid data migrations using Quest Migration Manager, Quest On Demand Migration (ODME), and/or Quest Migration Suite for SharePoint. 🎯 Key Responsibilities Lead the end-to-end execution of Microsoft 365 migration projects using Quest tools Perform pre-migration assessments, design migration plans, and execute pilot migrations Configure and manage Quest tools for mailbox, SharePoint, OneDrive, and Teams migrations Ensure coexistence features (GALSync, Free/Busy, SMTP domain forwarding) are configured properly Collaborate with identity and security teams to support AAD Connect, Entra ID, and SSO alignment Monitor, troubleshoot, and resolve migration-related issues across different workloads Create detailed migration schedules, logs, and reports Support user communications, helpdesk escalations, and post-migration validation Work across IT, InfoSec, and business stakeholders during acquisition/divestiture activities Mentor junior staff or contractors as needed on migration procedures and tool usage 🧠 Required Skills & Qualifications 5+ years of hands-on experience in Microsoft 365 migrations 3+ years specifically using Quest Migration tools, including: Quest On Demand Migration (ODME) Quest Migration Manager for AD/Exchange Quest Migration Suite for SharePoint Deep knowledge of: Microsoft 365 workloads (Exchange Online, Teams, OneDrive, SharePoint Online) PowerShell scripting for automation and tool integration Active Directory, Entra ID (formerly Azure AD), and AAD Connect DNS, SMTP, MX records for mail cutovers Experience in cross-tenant migrations, ideally in M&A contexts Proven track record of handling coexistence scenarios during long-phase migrations Ability to perform risk analysis, issue resolution, and documentation

Company Description Netoyed is a CMMI Maturity Level 5 digital technology company specializing in digital transformation and product engineering services, with locations in Australia, New Zealand, the US, and India. Our expertise cuts across a number of sectors, including telecommunications, healthcare, banking and finance, and education, and our team is made up of professionals with a wide range of skills, from development and entrepreneurship to analytics and business agility. At Netoyed, we pride ourselves on delivering cutting-edge digital platforms and products that help to supercharge businesses wherever they may be. 🏢 Location: Noida, hybrid 💼 Employment Type: Full-Time 🕒 Shift: US EST 📌 Department: IT Infrastructure / Cloud Services 🔍 Position Summary We are seeking an experienced Microsoft 365 Migration Specialist with hands-on expertise using Quest Migration tools to support and execute complex data migration projects involving Microsoft 365 tenants, Exchange, OneDrive, SharePoint Online, and Microsoft Teams. This role will focus on planning, configuring, and executing tenant-to-tenant or hybrid data migrations using Quest Migration Manager, Quest On-Demand Migration (ODME), and/or Quest Migration Suite for SharePoint. 🎯 Key Responsibilities • Lead the end-to-end execution of Microsoft 365 migration projects using Quest tools • Perform pre-migration assessments, design migration plans, and execute pilot migrations • Configure and manage Quest tools for mailbox, SharePoint, OneDrive, and Teams migrations • Ensure coexistence features (GALSync, Free/Busy, SMTP domain forwarding) are configured properly • Collaborate with identity and security teams to support AAD Connect, Entra ID, and SSO alignment • Monitor, troubleshoot, and resolve migration-related issues across different workloads • Create detailed migration schedules, logs, and reports • Support user communications, helpdesk escalations, and post-migration validation • Work across IT, InfoSec, and business stakeholders during acquisition/divestiture activities • Mentor junior staff or contractors as needed on migration procedures and tool usage 🧠 Required Skills & Qualifications • 5+ years of hands-on experience in Microsoft 365 migrations • 3+ years specifically using Quest Migration tools, including: Quest On Demand Migration (ODME) Quest Migration Manager for AD/Exchange Quest Migration Suite for SharePoint • Deep knowledge of: Microsoft 365 workloads (Exchange Online, Teams, OneDrive, SharePoint Online) PowerShell scripting for automation and tool integration Active Directory, Entra ID (formerly Azure AD), and AAD Connect DNS, SMTP, MX records for mail cutovers • Experience in cross-tenant migrations, ideally in M&A contexts • Proven track record of handling coexistence scenarios during long-phase migrations • Ability to perform risk analysis, issue resolution, and documentation

OnVUE Technical Support Coordinator We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Your Opportunity Join the Pearson VUE operations team where we are dedicated to helping support candidates and clients throughout their certification testing process. The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience technical issues during the OnVUE exam process. As an OnVUE Technical Support Coordinator, you will focus on both live troubleshooting and post-issue research within the Pearson VUE case management system. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do – this is the place for you. This is a candidate-facing role, where our coordinators will personally connect with test takers to offer support, guidance, and reassurance while walking customers through basic troubleshooting steps. Like every department within Pearson, our work goes beyond just delivering exams, and focuses on our ability to allow learners to flourish. We are looking for team members who are ready and able to deliver a first-class level of customer service to our candidates and clients through skills we will help sharpen and grow. Our teams focus heavily on the importance of empathy and responding to candidate concerns – we don’t shy away from real-time feedback and consistent conversations with staff to ensure we never lose sight of our overall team, department, and company goals. Title: OnVUE Technical Support Coordinator Location: We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington Minnesota. Hours: You will be working a regular full-time position - working a 40-hour shift each week. We are hiring available shifts which will include hours in the afternoon/evening and/or weekends. For example, Sunday - Thursday, Saturday - Wednesday, Thursday - Monday or Tuesday - Saturday. Subject to change based on business needs. New Hire Training: During your first few weeks of onboarding, you’ll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you’ll use throughout your career with Pearson. Primary Responsibilities Technical Support and Troubleshooting Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills. Actively demonstrate the application of concepts and guidelines. Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures. Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning. Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership. Deliver first-class customer service Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines. Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures. Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service. Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations. Ability to research, analyze, interpret, and document candidate interactions. Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate. Background Requirements Education and Experience Minimum High School Diploma or equivalent Customer Service Experience Preferred Basic technical troubleshooting experience preferred Key characteristics we are looking for Passion for customer service and find joy in helping others succeed. Has a patient, positive, compassionate, and friendly demeanor. Thrive working with a team and technology. Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows. Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications. Conflict management skills; diplomatic and sees feedback as an opportunity for growth. Time management skills; can quickly and effectively adapt to changes. Ability to deal with ambiguity and overcome objections. Strong attention to detail. Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance. 1168858 Job: Customer Service Technical Support Job Family: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Hybrid Req ID: 19283

Key Responsibilities: Collaborate on resolving Power Platform incidents that requires CTO UC team engagement. Escalate incidents that requires vendor support team engagement. Perform root cause analysis to prevent recurrence when applicable. Analyze incidents and provide FAQs inputs to reduce ticket volume and TTR. Support Power Platform administration activities. Assist with Service Health Monitoring. Provide outage notifications. Assign Power Platform licenses and capacities following applicable processes. Ensure use cases attached to incidents are in compliance with applicable policies Qualifications: Minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams) Strong problem-solving, troubleshooting, and root cause analysis skills. Excellent communication and collaboration skills. Ability to manage multiple tasks and prioritize effectively. Knowledge of IT SLAs and backlog tracking. Preferred Skills: Experience in conducting training sessions and knowledge transfer. Work experience in a multi-national organization is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems. Strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID … etc. Power Platform certification would be an added advantage About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R150480

Software Engineer Hyderabad, Telangana, India Date posted Jul 11, 2025 Job number 1844383 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale? Do you want to work on technically challenging problems on the cloud in a full-stack environment, with an opportunity to influence the roadmap and vision of not only your team but your partner teams as well? If so, come join the OneDrive-SharePoint (ODSP) team as part of Office M365 ecosystem in Hyderabad! SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. We create global scale services to store, secure and manage some of the most sensitive data on the planet. We have fantastic opportunities and are on the front-line of making many of our next generation architecture investments to deliver multi-geo content store, amazing performance/scale/reliability, and security capabilities using scalable cloud distributed systems. Join a team of builders and innovators that think outside the box. A team that’s committed to a low operational burden by designing for it. A team that puts work-life balance, personal and professional growth as a principle, not just a goal. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Strong CS fundamentals and exceptional coding skills. Experience in Azure, Exchange, or other cloud and distributed systems is a big plus. Preferred Qualifications: Bachelor's Degree in Computer Science or related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Good communication and cross group collaboration skills. Responsibilities Towards this vision, we are seeking a strong and highly motivated engineers to disrupt and build next generation of products and take it to the next level: Lead the design/development of software and ensure its quality. Define new components with complete understanding of service interdependencies and limitations. Possess knowledge and is curious to learn more about performance, scalability, enterprise system architecture, and engineering best practices. Create prototypes and proof-of-concepts for iterative development. Work effectively with product development and engineering teams. You must be self-driven, curious to learn, proactive, and result-oriented. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Data Center Technician Pune, Maharashtra, India Date posted Jul 11, 2025 Job number 1845385 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Data Center Discipline Data Center Technicians Employment type Full-Time Overview As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications : High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: 2+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Responsibilities Responsibilities Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of IT Support Analyst - Office365 Collaboration. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together! What will you be doing? Support specialist for supporting Exchange online, OneDrive, SharePoint and Microsoft team, Teams telephony and related audio video services infrastructure and other O365 services. Attend project meetings and act as a team representative. Provide Domain guidance on: Office365 services, majorly Microsoft teams, Microsoft teams telephony, Fax integration, OneDrive, SharePoint and O365 services and On Premise Exchange Administration. Develop and supervise PowerShell scripts required for day-to-day operations and various reports as per business need such as onboarding, offboarding, mailbox, license reports etc. Installs, configures and tackle Exchange on premise systems used for Office365 Hybrid as well SMTP Relays in support of non-Office365 clients sending mail as well future requirements that apply the Hybrid environment. Need to stay ahead of on both technological advances and user application changes on the Office365\Cloud platform. Provide SME mentorship as a liaison between the team and other groups, IE: Service Now Level I desk, or Worldwide Level II support teams. Work within the IT Client Services teams and assist in continued operation support and features improvements of Office365, and supported services. Document and track work in Service Now (Incident management Ticket recording system) as appropriate. Increase issues as appropriate. Provides user support on remote connectivity issues using various technologies (VPN) relates to Office365. Supports audio visual and video conferencing equipment as it is related to integration with Office365 and the Smith & Nephew Video Conferencing team, Unified Communications, telecommunications technologies, and AV systems. Configure and solve SIP Trunk, Teams integration with third-party applications, and AV equipment. Lead voice routing policy, Auto Attendant, call queue, collaborative calling, Teams Phones, Cisco Call Manager, Direct Routing, MS Calling Plans, and Operator Connect. Assist team members with day-to-day activities involving Unified Communication. Participate in disaster recovery planning and execution. Analyze performance metrics and generate reports. Stay updated with the latest trends in Unified Communications, telephony, and AV technologies. Effective collaborator communication and management, ensuring alignment and happiness. Timely delivery of project breakthroughs and final work within budget. Continuous improvement and adoption of standard processes in project management. What will you need to be successful? Education: Bachelor's Degree or equivalent experience in Information Technology / Computer Science/ Computer Engineering. Operating Mode: Hybrid: Work from office:2 days in a week. Monday to Friday– 24/5 (Weekend Support based on Business requirement). Experience: Minimum 1+years of Experience in a business environment, 2 years or more with Exchange Server or 2+ years with Office365 (Exchange online, OneDrive, SharePoint, Microsoft team and Teams telephony). 1+ year of Microsoft Azure as it relates to Active Directory and Office 365. Exchange Server Current versions Cloud and on-Premises. Exchange Hybrid Server to bridge Exchange Online and traditional on-Premises. Cloud and Migration to Cloud as it pertains to Office365. Office 365 Current production offerings. Maintain skills, technical education, and industry direction to quickly become Subject Matter Expert while an Office 365 offering is in Preview and ready when released to Production. Knowledge of Azure AD, Group Policy, and Conditional Access policies. Knowledge of PowerShell scripting for automation and management of Exchange online, o365 licenses, OneDrive, SharePoint, Teams Platform and Telephony Over Teams. Teamwork: An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their local & virtual team colleagues and with employees outside of the IT function. Proficient in building collaborative teams, maintain calm and focus under pressure and instil that ability in others, and be effective communicators. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Other reasons why you will love it here! Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances. Stay connected and receive alerts for jobs like this by joining our talent community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. #YS1 Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.