1134 Onedrive Jobs - Page 16

Requisition Number: 101505 Cloud Engineer II About Insight: Founded in 1988, Insight is headquartered in Chandler, Arizona, USA and has more and has more than 13000+ Teammates worldwide with global presence in Canada, United Kingdom, Germany, Australia, India, Singapore and many more. With offices in the prime location -Gurgaon, Noida and Bangalore we have 1000+ teammates operating from India. As a Fortune 500-ranked global provider of Digital Innovation, Cloud Data Center Transformation and Supply Chain Optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow, recognized for its excellence. About the team: Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. Role: As an Intune Modern Workplace Engineer, you will play a pivotal role in driving the adoption and management of modern workplace technologies. Your expertise in Microsoft Intune and related tools will ensure seamless device management, robust security, and enhanced productivity for clients or internal teams. Collaborating with cross-functional stakeholders, you will design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Desired Candidate Profile Engage with clients to understand their business objectives and technical requirements. Skilled with Microsoft 365, Entra ID, Entra Connect, Azure AD DS, and related technologies. Designing and implementing IDAM policies to ensure secure and efficient user access management. Proficiency in Entra ID, including advanced configurations for conditional access, identity protection, and single sign-on (SSO). Strong knowledge of Microsoft 365 services, including Teams, OneDrive, SharePoint, and their integration with other Microsoft and third-party tools. Proven experience with Microsoft Intune and Endpoint Manager, including device lifecycle management and application deployment. Experience with Windows Autopilot for provisioning and managing Windows devices in a zero-touch deployment model. Expertise in co-management strategies integrating Intune with Configuration Manager (SCCM). Hands-on experience with Microsoft Defender for Endpoint for security threat detection and remediation. Knowledge of monitoring and reporting tools within Intune and Endpoint Manager to track device compliance and health. Experience implementing mobile application management (MAM) policies for BYOD environments. Familiarity with managing macOS and Linux devices in enterprise environments using Intune or equivalent tools. Experience with Apple Device Enrollment (ADE), Apple Business Manager (ABM), Android Enterprise, and Android Enrollment Experience with scripting languages, especially PowerShell, to automate repetitive tasks, generate reports, and manage large-scale deployments. Implementation and management of Public and internal DNS server. Monitor and optimize cloud performance, cost, and security. Stay up to date with the latest cloud services, features, and best practices. Excellent problem-solving skills and attention to detail. Knowledge and experience working with ServiceNow and the ITIL Service Management Framework. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, Microsoft Entra, Intune, and Defender. Demonstrated expertise in designing and implementing Intune environments Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable Behavioral Skills Email Communication, Presentation, Public Speaking Strategic Thinking, Transactions Processing, Planning Analytical Thinking, Scientific Temperament Interpersonal Skills, Nurturing Relationships Customer Service Orientation, Business Appreciation Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Today's talent leads tomorrow's success. Learn about careers at Insight: https://www.insight.com/en_US/careers/india.html Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What we are looking for: We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities: Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications: 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications: Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles.

Summary Location: Hyderabad The M365 Solution Architect is a critical leadership role responsible for designing, implementing, and managing Microsoft 365 solutions that align with organizational business objectives. This position necessitates an in-depth understanding of Microsoft 365 architecture, encompassing Office 365, SharePoint Online, SharePoint Embed, MS Team, MS VIVA, Azure, Windows 11, and Enterprise Mobility + Security. About the Role Major accountabilities: Design and Implementation: Develop and implement M365 solutions that meet business goals and objectives. Functional Expertise: Deep expertise in the following areas is desired. i.e., Content Management, Workplace Productivity, Employee experience, Collaboration tool kits. Technical Leadership: Provide technical direction and leadership for the M365 platform, guiding teams through complex implementations and migrations. Stakeholder Engagement: Collaborate with business stakeholders to understand requirements and translate them into effective M365 solutions. Security, Compliance and Governance: Ensure M365 solutions are secure and complaint with industry regulations and standards. Define and drive the governance for M365 solutions and Pharma domain specific ISRM and Appsec compliance. Performance Optimization: Monitor, tune and optimize the performance of M365 solutions, ensuring all non-functional requirements are met (Performance, Usability, Reliability, Security, Maintainability, availability). Innovation: Stay updated with the latest M365 features and capabilities, continuously improving solutions to leverage new functionalities. Identifying and implement innovation/automation/digitalize opportunities for the business requirements to simplify the solutions. Best practices: define and drive the best practices to be followed and implemented in all M365 solutions. Minimum Requirements: Overall 18+ Years of experience in IT solution design and delivery. Experience with M365: 10+ years proven experience in architecting M365 solutions in large enterprise environments. Cloud Computing: 10+ Years of experience with cloud computing technologies, including Azure and other Microsoft cloud services. Security and Compliance: Experience in ensuring security and compliance in M365 implementations, including knowledge of industry standards and regulations. Migration Projects: Experience in leading M365 migration projects for M&A, including email, SharePoint, and OneDrive migrations. Technical Expertise: Comprehensive knowledge of Microsoft 365 architecture, including Office 365, Windows 10 & 11, and Enterprise Mobility + Security. Power Platform and Microsoft Co-pilot knowledge would be additional advantages. Project Management: Strong project management skills, capable of leading complex projects from conception to completion. Ability to drive the vendor partners. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders effectively. Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues. Collaboration: Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders. Certifications: TOGAF, IASA for architecture, Relevant Microsoft certifications, in M365 and Azure are highly desirable. Why consider Novartis? 769 million lives were touched by Novartis medicines in 2022, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division Operations Business Unit Universal Hierarchy Node Location India Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Technology Transformation Job Type Full time Employment Type Regular Shift Work No

Role: IT System Admin Experience level: 3 to 5 years Location: Chennai Who are we? Crayon Data is a leading provider of AI-led revenue acceleration solutions, headquartered in Singapore with a presence in India and the UAE. Founded in 2012, our mission is to simplify the world’s choices. Our flagship platform, maya.ai , helps enterprises in Banking, Fintech, and Travel unlock the value of their data to create hyperpersonalized experiences and drive sustainable revenue streams. maya.ai is powered by four “as a Service” components – Data, Recommendation, Customer Experience, and Marketplace – that work in unison to deliver tangible business outcomes. Why Crayon? Why now? Crayon is evolving into an AI-first company, and every Crayon (yes, that’s what we call ourselves!) is part of this transformation. As a System Administrator, you’ll play a vital role in supporting the backbone of our AI-driven infrastructure—ensuring our systems are secure, reliable, and optimized for innovation. Here, AI isn’t just a function—it’s how we think. You’ll be part of a dynamic environment where technology powers creativity, and your work directly enables engineers, analysts, and data scientists to build and deploy cutting-edge solutions. If you're someone who thrives on solving real-world tech challenges and enjoys keeping systems running at their best, Crayon is the place to be. Job Overview The IT Support Engineer will be responsible for providing comprehensive technical support to corporate users. The role requires expertise in Windows OS troubleshooting, Linux and macOS environments, user support, and IT service management. The engineer will manage and resolve technical issues, reduce downtime, and support IT infrastructure in line with business needs. Knowledge of cloud platforms such as AWS or Azure will be considered an added advantage. What You’ll Do Provide onsite and remote support for corporate users across Windows, Linux, and macOS operating systems. Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Perform installation, configuration, and maintenance of operating systems (Windows, Linux, macOS) and business applications. Assist in user account management including password resets, access provisioning, and group/permissions management using Active Directory and related tools. Support network connectivity issues (wired, wireless, VPN). Collaborate with IT security teams to ensure compliance with security standards and best practices. Monitor and manage IT service requests through ticketing systems, ensuring timely resolution and quality of support. Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, MDM, etc.). Assist with hardware and software upgrades and asset inventory tracking. Document incidents, resolutions, and troubleshooting procedures to enhance the internal knowledge base. Ensure adherence to ITIL best practices in incident, change, and problem management. Provide basic support for AWS and Azure resources as needed or assist in coordination with cloud teams. Report to the Manager – Network & Support and provide regular updates on support activities. Can you say “Yes, I have!” to the following? 3+ years of experience in IT support roles within corporate environments. Strong troubleshooting and administration skills in Windows 10 & 11. Working knowledge of Linux and macOS environments for end-user support. Experience with Active Directory, Group Policy, and Exchange/365 user management. Proficient in hardware diagnostics and troubleshooting (laptops, desktops, printers, peripherals). Solid understanding of Microsoft 365 suite and its administration. Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, Wi-Fi. Exposure to cloud platforms such as AWS or Azure (basic user/admin knowledge). Experience with ITSM tools and ticketing systems (e.g., Jira, Fresh service, etc.). Certifications (Preferred): Microsoft Certifications (MCP, MCSA, or Microsoft 365 Certified: Modern Desktop Administrator Associate). CompTIA A+ or CompTIA Network+. ITIL 4 Foundation Certification (Preferred). Linux+ or macOS Support Essentials (Preferred). AWS Certified Cloud Practitioner / Microsoft Azure Fundamentals (optional but an advantage). CCNA / CCNP. Brownie points for: Alignment with The Crayon Box of Values – because while skills can be learned, values define who we are. Passion for building reusable backend components , internal tools, and frameworks that improve developer productivity and system scalability. Come play, build, and grow with us. # Let’s co-create the future of AI at Crayon.

Job Summary: We are looking for a passionate and skilled DevOps Engineer with hands-on experience in Microsoft 365 ecosystem to join our dynamic infrastructure and operations team. The ideal candidate will be responsible for automating deployments, managing CI/CD pipelines, optimizing cloud infrastructure, and supporting M365 services like Exchange Online, SharePoint, Teams, and Intune. Key Responsibilities: Design, implement, and maintain CI/CD pipelines for cloud-native applications. Automate infrastructure provisioning and deployment using tools like Terraform, ARM templates, or PowerShell. Administer and manage Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD). Monitor and improve system reliability, availability, and performance. Implement security best practices for cloud and M365 environments. Support and troubleshoot DevOps toolchain components (Git, Azure DevOps, Jenkins, etc.). Collaborate with developers, system admins, and security teams to streamline release cycles. Maintain documentation for architecture, configurations, and standard operating procedures. Required Skills & Experience: 3 to 4 years of experience in DevOps / Cloud Infrastructure roles. Strong experience with Microsoft 365 suite (Exchange Online, Teams, Intune, SharePoint, etc.). Good understanding of Azure cloud services , Azure AD, and conditional access policies. Proficiency with scripting and automation (PowerShell, Bash, Python). Experience with CI/CD tools such as Azure DevOps, GitHub Actions, Jenkins, or GitLab. Familiarity with containerization and orchestration (Docker, Kubernetes) is a plus. Solid understanding of networking, DNS, firewalls, and security best practices. Preferred Qualifications: Microsoft Certified: Azure Administrator / Security Engineer / M365 Fundamentals or equivalent. Exposure to Infrastructure-as-Code (IaC) and configuration management tools. Experience in managing hybrid environments (on-prem + cloud). Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Self-driven, detail-oriented, and able to work independently. Job Types: Full-time, Permanent Pay: ₹538,231.95 - ₹1,011,540.33 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: DevOps: 4 years (Required) Microsoft 365: 3 years (Required) Language: English (Required) Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 01/08/2025

Job Description: We are seeking an IT Helpdesk Engineer with 1-2 years of experience to join our team. The ideal candidate will be able to work independently and efficiently handle day-to-day IT tasks. The candidate should be proficient in providing technical support and managing various IT systems and applications. Responsibilities: Provide technical support to end-users for desktop hardware and software-related issues. Hands-on experience with Microsoft 365 support, including applications such as Outlook, Teams, SharePoint, OneDrive, etc. Microsoft User Administration. Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. Respond to and diagnose technical issues in person as well as through phone, email etc. Troubleshoot hardware and software issues both in person and remotely. Maintain and update all IT assets inventory. Respond to tickets immediately and adhere to Service Level Agreements (SLAs). Strictly adhere to all confidentiality protocols. Support in any other IT tasks and follow directions from the IT team lead/manager via any mode. Additional Responsibilities: Onboard new employees, install their workstations, and enroll the workstations into Intune. Manage network devices, including Omada routers and switches (Omada and Cisco). Administer DNS solutions and unblock URLs as needed. Manage network storage solutions. Reset laptops with proper drivers when necessary. Perform RingCentral administration tasks. Qualifications: 1-2 years of experience in an IT helpdesk or similar role. Strong knowledge of Microsoft 365 applications and support. Good Understanding of Security Best Practices. Experience with network devices and configurations. Familiarity with Microsoft user and device management. Ability to troubleshoot and resolve technical issues independently. Excellent communication skills and ability to work well in a team. Exceptional understanding of core concepts required for the role. Strong organizational skills and absolute attention to detail. Certifications Required: CCNA or CompTIA A+, Google IT Support Professional Certificate or Microsoft Certified: Modern Desktop Administrator Associate. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person

Job Title: System Administrator Location: Venkitapuram Company: Redlitmus Communications India Pvt Ltd Experience Required: 3+ years Employment Type: Full-time About the Company: Redlitmus Communications India Pvt Ltd is a growing and dynamic technology-driven organization committed to delivering high-quality communication and IT solutions. We are currently seeking a skilled and proactive System Administrator to join our IT team and support our expanding infrastructure needs. We are looking for a skilled System Administrator with hands-on experience in managing online servers, NAS storage, Microsoft 365, and other core system administration responsibilities. Good communication skills in English and prior exposure to CPaaS environments are essential for this role. Key Responsibilities: Administer and monitor online servers (Windows/Linux), ensuring system reliability, uptime, and performance. Manage and maintain NAS storage systems, ensuring data accessibility and backups. Oversee Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, Teams, and user lifecycle management. Support the deployment, monitoring, and troubleshooting of CPaaS platforms. Configure and secure systems, perform regular updates, and apply security patches. Set up and manage VPNs, firewalls, and other network security tools. Implement and maintain backup, disaster recovery, and business continuity plans. Provide technical support to internal users and resolve hardware/software issues in a timely manner. Document IT infrastructure, configurations, standard operating procedures, and issue resolutions. Collaborate with development and operations teams to support infrastructure needs related to communication services and platforms. Required Skills and Qualifications: 3+ years of experience in a System Administrator or related IT role. Proficiency with: Windows and Linux server environments NAS storage systems (Synology, QNAP, etc.) Microsoft 365 admin center and related services Networking fundamentals and remote access tools Working knowledge of CPaaS platforms - integration support and service monitoring. Strong troubleshooting, analytical, and problem-solving abilities. Excellent communication skills in English, both verbal and written. Ability to manage time effectively and handle multiple tasks simultaneously. Preferred Qualifications: Certifications such as Microsoft Certified: Azure Administrator, MCSA, or CompTIA Server+. Experience with cloud platforms (Azure, AWS, or Google Cloud). Exposure to DevOps tools and monitoring systems is a plus. What We Offer: Competitive salary and performance-based incentives. Flexible work environment (Remote/Hybrid). Opportunity to work with cutting-edge communication technologies. A collaborative and innovative team culture. Career growth and learning opportunities. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Schedule: Day shift Work Location: In person Speak with the employer +91 9952270029 Expected Start Date: 14/07/2025

Internal Job Title: Global IT Service Desk Analyst Business: Lucy Electric Manufacturing & Technologies Pvt Ltd Location: Halol, Vadodara, Gujarat Job Reference No: 4110 About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. Incorporated in 1897, Lucy Group is diversified into four business units, based on the expertise gained and developed over 200 years. Today we employ in excess of 1400 people worldwide, with property and manufacturing operations in the UK, Saudi Arabia, UAE, South Africa, Brazil, Thailand, Malaysia and India Lucy Electric, part of Lucy Group is a global business that provides medium voltage switching and protection solutions for electrical distribution systems. Our dedication to cultivating our service provision allows Lucy Electric to offer a complete solutions package to our customers, facilitating the delivery of electricity to homes and businesses worldwide. About the role: As a Global IT Service Desk Analyst, you will act as the ‘first contact’ for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies . Your responsibilities: Ensure all assigned incidents, requests and queries are progressed within agreed service levels. Escalate urgent Service Requests or Incident raised by critical resources. Escalate cases that have not been resolved within the established turnaround times. Administer core M365 services like Exchange, SharePoint, Microsoft Team and OneDrive for Business. Create, manage user accounts, groups and licenses. Manage role-based access and permissions. Troubleshoot issues related to email, collaboration tools, and access. Develop existing processes and procedures to troubleshoot and create articles for known issues and share knowledge with colleagues. Adhere to ITIL Service Management (ITSM) best practice and techniques whilst following Service Desk policies, procedures, and guidelines Work with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience. Monitor Logic Monitor incidents and alerts and escalate then if there is any critical issue observed. Continue to improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks Provide enhanced and expedited support to VIP and critical business users Proactively seek out opportunities for continual improvement. Own and progress these opportunities ensuring maximum value is achieved. Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team. Key Skills: Proficiency in M365 Admin Centre, Exchange, Active Directory and Windows Operating system. Familiarity with Microsoft Defender, Intune and Microsoft Entra. An enthusiastic commitment to delivering and maintaining a positive End-User Experience An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. Experience using ITSM tools such as ServiceNow. Strong Verbal and written communications skills. Good problem-solving skills and analytical thinking. Ability to prioritize and multitask in a fast-paced environment Excellent customer relations skills. Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge Well organised and able to prioritise workload Collaborative and community focused Friendly and positive attitude Minimum Qualifications, Knowledge and Experience: Bachelor’s degree in an IT, Computer Science or related field 3+ years’ experience in IT Service Desk or IT support. ITIL3/ITIL4 Certification, or 3+ years’ equivalent experience in an IT Service Management environment. An understanding of Infrastructure technologies (e.g. Networking/SDWAN, SAN, VMWare, DNS, AD) An understanding of the Microsoft Eco System and services, specifically Azure and M365. Operational experience of ServiceNow (ITSM - Incident Management; Request Fulfilment; Problem Management) An awareness of Information Security (InfoSec) and Cyber Security Willingness to work in shifts (UK Time zone) Ability to document issues and solutions clearly for knowledge base entries. Experience of supporting users across multiple time zones and regions Desirable Skills, Qualifications, and Experience: Knowledge of mobile device management (MDM) Strong understanding of cloud technology (e.g. Microsoft Azure). Basic understanding of networking concepts (IP, DNS, DHCP, VPN) CompTIA A+, Network+, AZ-900 Certified Does this role sound interesting? We would love to hear from you today - Apply now!

Job Title: ICT Helpdesk Support Engineer – L2 Department: ICT Operations SBU: ICT Reporting Structure: Responsible To: AM / Manager – Helpdesk & Support Accountable For: System Admin To Consult: AM / Manager – Helpdesk & Support To Inform: AM / Manager – Helpdesk & Support Employment Matrix Mode of Employment: Permanent / Temporary / Consultant – Permanent Work Pattern: Full time / Part time / Hourly basis – Full Time / 24x7 shifts Purpose of the Job The ICT Helpdesk Support Engineer will be responsible for providing first-line support to all users within the organization, ensuring the resolution of technical issues related to hardware, software, network, and accounts. The role involves assisting users with ticket resolution, troubleshooting IT-related issues, and offering proactive support for a range of technologies including M365, VPNs, mobile device management, email, WiFi and access control systems, and other day-to-day requirements. Job Responsibility Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices. Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance. Assist with hardware upgrades, replacements, and repairs. Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software. Ensure software updates, patches, and security fixes are applied regularly. Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary. Respond to user support requests, resolving technical issues via phone, email, and in-person. Provide training and documentation for end users on how to use software and hardware effectively. Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently. Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts. Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP). Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems. Assist with network configuration, connectivity, and performance monitoring. Install, configure, and maintain antivirus software on all endpoints. Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity. Ensure compliance with organizational security protocols and best practices. Maintain records of IT incidents, problems, and resolutions. Document all system configurations, installations, and upgrades. Technical / Functional Skills Required Proven experience in IT support, preferably in a similar role. Strong knowledge of hardware troubleshooting, operating systems, and software support. Experience with Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive). Familiarity with LAN/WAN network setup, troubleshooting, and configuration. Understanding of security principles, including antivirus software, firewalls, and access control systems. Familiarity with compliance requirements such as ISO, PCI, GDPR or similar regulations. Soft Skills Required Good analytical skills and communication skills. Ability to identify the problems and find creative solutions within the timeline. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Effective hardware and software problem-solving abilities. Display empathy and positive regard for others in written, verbal, and non-verbal communications. Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem-solving, and honest communication. Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. Experience Range (in Yrs) Between- 2-5 Years Educational Qualification Required Graduate with Good ICT Experience ADDITIONAL/SPECIAL SKILLS REQUIRED (IF ANY) Good understanding of ITIL & ISO quality processes

Vista IT Solutions Pvt. Ltd. - Indore, Madhya Pradesh Exp : 4-6 Years/ Job Type : Full Time Vista IT Solutions is building a high-performance IT operations team to support our 24×7 Managed Services delivery. We are hiring an experienced Systems Administrator with proven skills in Office 365, Azure, network security, virtualization, disaster recovery, and endpoint protection . This role requires strong ownership, deep technical expertise, and the ability to contribute within a globally distributed support structure. You will collaborate closely with team members across geographies to ensure high-quality service delivery. Department: Managed IT Services & Security Operations Location: Global MSP Team (24×7 Support Environment) Requirements Key Responsibilities Administer and support Microsoft 365 tenant environments including Exchange Online, Teams, OneDrive, SharePoint, Intune, and compliance settings Manage Azure services including virtual networks, resource groups, Azure AD, backup vaults, and security baselines Maintain VMware-based virtualized infrastructure (HP/Dell servers) Configure and secure SonicWall firewalls and Cisco switches; manage VLANs, routing, access control, and VPNs Deploy and manage EDR/MDR using Malwarebytes or equivalent tools Execute and monitor backup and disaster recovery operations using Veeam and Wasabi Handle patching, firmware updates, and RMM tool management (Barracuda RMM currently used) Oversee 3CX VoIP systems and ensure QoS, failover, and provisioning Implement and maintain cybersecurity best practices (Zero Trust, MFA, security policy hardening, threat response) Participate in 24×7 shift coverage, escalations, and weekend/on-call rotations as part of a global MSP support model Document configurations, SOPs, diagrams, and client-specific runbooks Required Skills & Experience 4+ years as a Systems Administrator or similar hands-on infrastructure/security role Strong knowledge of Microsoft 365 & Azure (administration, security, and compliance settings) Experience with VMware (ESXi, vCenter) virtualization platforms Proficiency with SonicWall firewalls, Cisco switching, routing protocols, and VPNs Hands-on experience with Veeam backup and Wasabi cloud storage Familiarity with endpoint security tools and threat response procedures Strong documentation, communication, and task ownership capabilities Experience working in an MSP or multi-client IT service environment is preferred Preferred/Bonus Skills Azure certifications (AZ-104, SC-200) or M365 (MS-102) Cisco or SonicWall certifications (CCNA, SNSA) Experience evaluating and transitioning RMM tools Familiarity with compliance frameworks (HIPAA, SOC 2) Mentoring or onboarding experience for technical team members What We Offer A globally collaborative work environment and impactful client-facing projects Opportunity to work with enterprise-grade technologies and diverse client stacks Career growth and role evolution as we expand managed services and cybersecurity functions Flexibility in rotational shifts within a stable, process-oriented team This is position is for night shift and work from office.

Job Summary: We are looking for a passionate and skilled DevOps Engineer with hands-on experience in Microsoft 365 ecosystem to join our dynamic infrastructure and operations team. The ideal candidate will be responsible for automating deployments, managing CI/CD pipelines, optimizing cloud infrastructure, and supporting M365 services like Exchange Online, SharePoint, Teams, and Intune. Key Responsibilities: Design, implement, and maintain CI/CD pipelines for cloud-native applications. Automate infrastructure provisioning and deployment using tools like Terraform, ARM templates, or PowerShell. Administer and manage Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD). Monitor and improve system reliability, availability, and performance. Implement security best practices for cloud and M365 environments. Support and troubleshoot DevOps toolchain components (Git, Azure DevOps, Jenkins, etc.). Collaborate with developers, system admins, and security teams to streamline release cycles. Maintain documentation for architecture, configurations, and standard operating procedures. Required Skills & Experience: 3 to 4 years of experience in DevOps / Cloud Infrastructure roles. Strong experience with Microsoft 365 suite (Exchange Online, Teams, Intune, SharePoint, etc.). Good understanding of Azure cloud services , Azure AD, and conditional access policies. Proficiency with scripting and automation (PowerShell, Bash, Python). Experience with CI/CD tools such as Azure DevOps, GitHub Actions, Jenkins, or GitLab. Familiarity with containerization and orchestration (Docker, Kubernetes) is a plus. Solid understanding of networking, DNS, firewalls, and security best practices. Preferred Qualifications: Microsoft Certified: Azure Administrator / Security Engineer / M365 Fundamentals or equivalent. Exposure to Infrastructure-as-Code (IaC) and configuration management tools. Experience in managing hybrid environments (on-prem + cloud). Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Self-driven, detail-oriented, and able to work independently. Job Types: Full-time, Permanent Pay: ₹538,231.95 - ₹1,011,540.33 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: DevOps: 4 years (Required) Microsoft 365: 3 years (Required) Language: English (Required) Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 01/08/2025

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives IT Service Desk experience5yrs Excellent troubleshooting skills (O365/VPN/Printer/Active Directory/MS-Office Packages etc.) Understanding of Windows 10/11 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, resolve tickets Experience in resolving IT issues via phone/email/chat/self-service portal or web Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows 10/11 Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) / Multi Factor Authentication (MFA) / Multi Factor Authentication (MFA), Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, MS PowerPoint, MS Teams and MS OneDrive Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays Flexible to work in a 24 x 7 Environment due to English Language Support Strong time management skills, a logical approach to problem-solving, and the ability to perform effectively under pressure Continuous commitment to professional development To provide 1st line technical support, answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other Resolver groups Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L1.5 / Team Lead as applicable for outage confirmation Creating child tickets and tagging them with Major ticket / problem ticket Callback the user and confirm resolution (wherever applicable) Trouble shooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox etc. as per scope document and SOW Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Collaborate with cell suppliers to develop deliver cell at different sample stages as per RFQ/Compliance matrix. Checking of cell data sheets, handling manuals and other technical documents. Contribute to Cell Development for future generation products. Analyze the cell data sheet, cell BOM and prepare meaningful conclusions and present them to CFTs and management. Additional Skills: Understanding of cell working principle, cell internal schematics, terminologies and cell performance parameters. Knowledge of internal components of cell like cathode, anode, separator, electrolyte etc., and their role in cell performance. Strong fundamentals of Chemistry / Material Science . Should be Structured and Organized. Good analytical skills required. Good Communication Skills required. Good Knowledge MS Office tools (Excel, OneNote, Teams, SharePoint etc.)

Onsite | US Hours | Growth Opportunity About Cintra Cintra Software & Services is a global leader in multi-cloud infrastructure and database modernization. We help businesses transition to cutting-edge cloud solutions, ensuring security, compliance, and operational efficiency. Join our dynamic IT team and contribute to innovative technology solutions while working in a collaborative environment! About the Role We are seeking a Microsoft 365 & Azure System Administrator to oversee and manage our Microsoft 365 ecosystem, Azure Active Directory, user access, security, and compliance. This role involves working closely with various teams, handling system updates, troubleshooting, and optimizing security across our IT platforms. Key Responsibilities Microsoft 365 & Azure Management Administer and monitor Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive). Oversee HubSpot, LinkedIn Learning, and FreshService administration. Maintain synchronization and performance of Azure AD and connected systems . User Access & Security Manage user roles, permissions, and security groups across Teams, SharePoint, and Intune. Conduct regular access audits to ensure security compliance. Implement MFA, Conditional Access, and Microsoft Defender security features. Monitor security patches and resolve vulnerabilities. System Administration & Compliance Ensure system updates, decommissioning of outdated devices, and compliance adherence . Oversee user data backups and manage Microsoft security standards. Maintain clear documentation of system configurations and internal processes . Support & Collaboration Provide technical support for MS-related issues, including password resets and access issues . Work with IT teams on process automation and platform optimizations . Assist in user onboarding, offboarding, and IT project implementations . What You Bring 2-3 years of experience in Microsoft 365, Azure AD, SharePoint, Exchange Online . Strong knowledge of Azure AD, Teams, OneDrive, Intune, and Endpoint Manager . Experience with security protocols (MFA, Conditional Access, Defender) . Understanding of hybrid environments (on-prem AD + Azure AD sync) . Excellent troubleshooting, documentation, and communication skills . Nice to Have Microsoft Certifications (MS-102, SC-300, AZ-104). Experience with Microsoft Graph API, Power Automate, or Veeam 365 Backup . Familiarity with other cloud platforms . Why Join Cintra? Work on cutting-edge cloud projects with a fast-growing, global team . Gain hands-on experience in IT security, compliance, and system administration . Career growth in a tech-forward, cloud-focused company. Join us and take your Microsoft 365 & Azure expertise to the next level! Apply today. #TeamCintra #LI-RG1 Cintra Software & Services is an Equal Employment Opportunity Employer.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Digital Engineering – NCLC - M365 Copilot Developer The opportunity We are seeking resources with expertise in the M365 Suite, particularly in M365 CoPilot development, extended configurations, and integrations, along with experience in Azure Open AI / GenAI and related technologies. These professionals will join our Digital Engineering Consulting team. This is a great opportunity to be part of a leading firm and play a key role in the growth of our service offerings. Your Key Responsibilities Produces high-quality solution or infrastructure deliverables in accordance with project timelines and specifications, using sound coding and programming skills Performs coding, debugging, testing and troubleshooting throughout the development process contributing to moderately complex aspects of a project Maintains and enhances systems by fixing complicated errors, raising risks and escalating issues where necessary Works with users to capture detailed requirements, translating designs and solution architecture into design specifications Monitors and reports on potential risks/opportunities of emerging technologies, and seeks areas for continuous improvement Ensures all activities adhere to the relevant processes, procedures, standards and technical design Develop and promote best practices for usage, operations and development Strong analytical and communication skills with intense drive to learn and adopt. Skills And Attributes 4-6 years development in O365 / M365 6-12 months of hands-on experience with Microsoft 365 Copilot. (must have) Core Copilot Skills: Configure / customize robust AI solutions using Microsoft's Copilot Studio, M365 Copilot. Experience in creating custom agents. Develop Declarative Agents to extend the capabilities of M365 Copilot. Integrate Power Platform (Power Automate, Power Apps, Power BI) for automation and custom apps. Leverage Azure services (Functions, OpenAI, etc.) for scalable Copilot solutions. Craft effective prompts to guide AI models and optimize their performance. Ability to work on integration of services using Power Automate Cloud flows and Azure functions, Azure APIM. Strong expertise on Microsoft Copilot studio. Core Microsoft 365 Skills: Microsoft 365 Suite: Deep understanding of core applications like Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, and Power BI. Microsoft Graph API: Proficiency in using Graph API to access and manipulate data across various Microsoft 365 services. Power Platform: Knowledge of Power Apps, Power Automate, and Power BI for building custom solutions and automating workflows. AI and Machine Learning: (optional) AI Fundamentals: Understanding of AI concepts, machine learning, and natural language processing. Prompt Engineering: Ability to craft effective prompts to guide the AI model and generate desired outputs. AI Frameworks: Knowledge of AI Frame works such as Lang Chain. Model Training and Fine-tuning: Knowledge of training and fine-tuning AI models for specific use cases. Development and Engineering: (Must have) Programming Languages: Proficiency in languages like C#, Python, JavaScript, and TypeScript. Web Development: Experience with HTML, CSS, and JavaScript frameworks like React or Angular. Azure Functions and Logic Apps: Knowledge of serverless computing and workflow automation. Azure DevOps: Understanding of CI/CD pipelines and DevOps practices. Soft Skills: Problem-solving and Analytical Skills: Ability to identify problems, analyze data, and propose solutions. Communication Skills: Effective communication with both technical and non-technical stakeholders. Collaboration: Working effectively in cross-functional teams. Adaptability: Staying updated with the latest trends and technologies. Customer Focus: Understanding client needs and delivering solutions that meet their requirements. Maintain a positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges; has a positive influence on peers. Interpersonal and communication skills. To qualify for the role, you must have A bachelor's or master's degree A minimum of 4-6 years of experience, preferably background in a professional services firm. Strong knowledge with M365 Suite of products Excellent communication skills with consulting experience preferred Ideally, you’ll also have Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data centre assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacentres supporting services for more than 1 billion customers in over 90 countries worldwide. Cloud Manufacturing Operations and Fulfilment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the data centres. Well-defined and executed supply chain management ensures reliable on-time performance, optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. This role will serve as the backbone for data architecture to support analytics and business process functioning within the Cloud Manufacturing Operations and Fulfilment (CMOF) organization. We are seeking a passionate, high-energy, technically advanced professional to lead the development of scalable, secure, and future-ready data pipelines, models, and integration strategies. This position is critical to enabling analytics and AI capabilities across CMOF by aligning data infrastructure with Microsoft's evolving Security Future Initiative (SFI), cloud standards, and engineering best practices. Responsibilities The ideal candidate will blend strong technical expertise in data solutioning with a sharp business acumen, supporting data analysts, scientists, and business partners. Key responsibilities include: Design and develop scalable data ingestion pipelines from multiple structured/unstructured sources like Azure Data Lake, SQL Server, Kusto, flat files etc. Implement data orchestration using Spark, PySpark, and Python. Implement ETL jobs to optimize data flow and reliability. Model and optimize data architecture by designing logical and physical data models supporting near real-time analytics. Perform data profiling and gap analysis to support migration from legacy BI platforms to next-gen platforms like Microsoft Fabric, Keystone based data sourcing etc. Ensure models support future scalability, privacy, and data lifecycle governance. Adhere to Microsoft’s SFI guidelines, data residency policies, and data privacy regulations Ensure Data Security, Privacy, and Compliance by implementing data masking, and encryption at required levels. Collaborate with Engineering teams to ensure timely patches, system updates, incorporate audit trails and data lineage tracking mechanisms. Define and implement robust data validation, anomaly detection, and reconciliation logic and monitor and track data pipeline performance Enable Self-Service BI and Analytics by partnering with SMEs, business stakeholders to enable self-service capabilities using Power BI, Power Platform, and Azure Synapse. Create reusable datasets, certified data models, and intuitive visualizations that align with business priorities. Collaborate with Engineering and Business Stakeholders by translating business requirements into technical specs and into scalable data solutions. Qualifications Required: Bachelor’s degree in computer science, MIS, Data Engineering, or equivalent work experience. 5–8 years of experience building cloud-based data systems and ETL frameworks. Demonstrated experience with relational databases, cloud based data systems and large-scale data pipelines and orchestration tools (like Azure Data Factory, Azure Synapse, Azure Data Lake, SQL, Spark, PySpark, Python etc,). Proficiency in Visualization tools like Microsoft Power Platform, including Power Apps, Power Automate, & Power BI , Fabric etc. Preferred: Strong foundation in data modeling, warehousing, and data lake architecture. Familiarity with ERP systems such as SAP and Dynamics 365. Experience in Microsoft Power Platform – Power BI, Power Apps, Power Automate, and Fabric. Proficient in modern development practices – version control (e.g., Git), CI/CD, Agile (Scrum). Hands-on experience in implementing data security, compliance controls, and governance frameworks. Understanding of SFI guidelines, cloud security and data access controls. Ability to manage system upgrades, apply timely security patches, and proactively address vulnerabilities . Knowledge and implementation of an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. Key Competencies Strong business acumen and ability to align data capabilities with strategic business outcomes. Deep understanding of data privacy, regulatory compliance, and data lifecycle management. Exceptional collaboration and communication skills—able to work across technical and non-technical teams globally. Self-starter mindset with the ability to thrive in a fast-paced, evolving environment. Strong analytical thinking, problem-solving skills, and a passion for continuous improvement. Ability to drive change and promote a data-driven culture within the organization. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

1. CRM & LMS Integration and Development Customize CRM workflows for Entrepreneur Development Programs (EDP) and mentoring support services. Integrate LMS platforms with CRM and mobile apps to streamline learning experiences. Monitor LMS usage, performance metrics, and user engagement through dashboards. 2. Mobile and Web Application Development Manage mobile and web app development cycles, ensuring alignment with program timelines and community needs. Coordinate cloud-based testing, stakeholder reviews, and inclusive design feedback loops. Oversee SEO strategies and ensure monthly updates for optimal web presence. 3. Chatbot and Helpline Operations Collaborate with operations teams to train and enhance chatbot functionalities. Monitor helpline usage, call flow efficiency, and manage upgrades for improved accessibility and support. 4. IT Asset and Infrastructure Management Oversee procurement, tagging, audits, and renewals for IT assets and software licenses. Maintain real-time issue trackers and ensure compliance through QR-based verification systems, whitelisting etc. 5. Content Development & Localization Coordinate with subject matter experts and content creators to develop localized, inclusive learning materials (e.g., Green Business, EOL, MOL, Mentor Nuggets). Manage content uploads to LMS and conduct pilot testing with beneficiaries. 6. OneDrive and Email Management Supervise data structuring, tagging, and audits for OneDrive and email platforms used across the organization. 7. Internal Communication and Support Lead organizational communications including email campaigns, newsletters, and updates. Ensure documentation of BOT (Board of Trustees) meetings, compliance checks, and consultant engagement tracking. 8. Training and Capacity Building Facilitate training workshops, digital handholding sessions, and SME knowledge transfer initiatives. Collect and analyze feedback to strengthen learning cycles and field impact. Requirements Key Skills & Competencies: Project Management (Agile / Waterfall) CRM & LMS Systems (Zoho, Moodle, or similar) IT Asset Management & Cloud Services Strong Reporting & Documentation Skills Cross-Functional Team Leadership & Vendor Coordination Communication Platforms (Email Marketing, WhatsApp Broadcast, Internal Newsletters) Foundational knowledge in Mobile App Development, SEO, and Chatbot Systems Qualifications: Bachelor's degree in IT/Computer Science, Knowledge in Project Management and Development Studies. Minimum 5 years of experience managing digital projects, preferably within the development or social impact sector. PMP, PRINCE2, or Agile certifications are advantageous. Prior experience working with NGOs, social enterprises, or community-driven programs is a strong plus.

An O365 Admin Level 2 job description typically focuses on providing second-level support for Microsoft 365 services, troubleshooting escalated issues, and managing user accounts, licenses, and security settings. Responsibilities include monitoring service health, assisting with user onboarding and offboarding, and potentially supporting MDM policies through tools like Intune. Responsibilities: Monitoring service health dashboards and proactively addressing issues. Handle escalated issues. Administering and maintaining various Office 365 services like Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD. Managing user provisioning, license assignment, and access controls. Resolving escalated issues related to mail flow, calendar syncing, Teams functionality, and other service issues. Configuring and managing security settings and compliance features. Maintaining documentation of troubleshooting steps, SOPs, and knowledge base articles. Contributing to automation and efficiency improvements using PowerShell scripting. Collaborating with other IT teams to troubleshoot and resolve technical issues. Keeping up-to-date on new features, updates, and best practices. Good working knowledge on Mobile Device Management (MDM), Intune. Good understanding on Enterprise Mobility & Security features. Good working knowledge on data backup and data loss prevention plans. Collaborate with other IT professionals to integrate Office 365 with other systems. Creating and managing user accounts, including assigning licenses and resetting passwords Troubleshooting connectivity problems and access issues. Providing basic technical support to end-users. Educating users on best practices and new features. Monitoring service health and performance, reporting on issues. Enforcing basic security policies and best practices. Assisting with license assignments and management. Maintaining up-to-date documentation of systems and processes. Providing end-user training on Microsoft applications and features Job Types: Full-time, Permanent Schedule: Monday to Friday Experience: O365: 3 years (Required) Work Location: In person

Internal Job Title: Global IT Service Desk Analyst Business: Lucy Electric Manufacturing & Technologies Pvt Ltd Location: Halol, Vadodara, Gujarat Job Reference No: 4110 About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. Incorporated in 1897, Lucy Group is diversified into four business units, based on the expertise gained and developed over 200 years. Today we employ in excess of 1400 people worldwide, with property and manufacturing operations in the UK, Saudi Arabia, UAE, South Africa, Brazil, Thailand, Malaysia and India Lucy Electric, part of Lucy Group is a global business that provides medium voltage switching and protection solutions for electrical distribution systems. Our dedication to cultivating our service provision allows Lucy Electric to offer a complete solutions package to our customers, facilitating the delivery of electricity to homes and businesses worldwide. About the role: As a Global IT Service Desk Analyst, you will act as the ‘first contact’ for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies . Your responsibilities: ▪ Ensure all assigned incidents, requests and queries are progressed within agreed service levels. ▪ Escalate urgent Service Requests or Incident raised by critical resources. ▪ Escalate cases that have not been resolved within the established turnaround times. ▪ Administer core M365 services like Exchange, SharePoint, Microsoft Team and OneDrive for Business. ▪ Create, manage user accounts, groups and licenses. ▪ Manage role-based access and permissions. ▪ Troubleshoot issues related to email, collaboration tools, and access. ▪ Develop existing processes and procedures to troubleshoot and create articles for known issues and share knowledge with colleagues. ▪ Adhere to ITIL Service Management (ITSM) best practice and techniques whilst following Service Desk policies, procedures, and guidelines ▪ Work with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience. ▪ Monitor Logic Monitor incidents and alerts and escalate then if there is any critical issue observed. ▪ Continue to improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks ▪ Provide enhanced and expedited support to VIP and critical business users ▪ Proactively seek out opportunities for continual improvement. Own and progress these opportunities ensuring maximum value is achieved. ▪ Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team. Key Skills: Proficiency in M365 Admin Centre, Exchange, Active Directory and Windows Operating system. Familiarity with Microsoft Defender, Intune and Microsoft Entra. An enthusiastic commitment to delivering and maintaining a positive End-User Experience An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. Experience using ITSM tools such as ServiceNow. Strong Verbal and written communications skills. Good problem-solving skills and analytical thinking. Ability to prioritize and multitask in a fast-paced environment Excellent customer relations skills. Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge Well organised and able to prioritise workload Collaborative and community focused Friendly and positive attitude Minimum Qualifications, Knowledge and Experience: ▪ Bachelor’s degree in an IT, Computer Science or related field ▪ 3+ years’ experience in IT Service Desk or IT support. ▪ ITIL3/ITIL4 Certification, or 3+ years’ equivalent experience in an IT Service Management environment. ▪ An understanding of Infrastructure technologies (e.g. Networking/SDWAN, SAN, VMWare, DNS, AD) ▪ An understanding of the Microsoft Eco System and services, specifically Azure and M365. ▪ Operational experience of ServiceNow (ITSM - Incident Management; Request Fulfilment; Problem Management) ▪ An awareness of Information Security (InfoSec) and Cyber Security ▪ Willingness to work in shifts (UK Time zone) ▪ Ability to document issues and solutions clearly for knowledge base entries. ▪ Experience of supporting users across multiple time zones and regions Desirable Skills, Qualifications, and Experience: ▪ Knowledge of mobile device management (MDM) ▪ Strong understanding of cloud technology (e.g. Microsoft Azure). ▪ Basic understanding of networking concepts (IP, DNS, DHCP, VPN) ▪ CompTIA A+, Network+, AZ-900 Certified Does this role sound interesting? We would love to hear from you today - Apply now!

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Digital Engineering – NCLC - M365 Copilot Developer The opportunity We are seeking resources with expertise in the M365 Suite, particularly in M365 CoPilot development, extended configurations, and integrations, along with experience in Azure Open AI / GenAI and related technologies. These professionals will join our Digital Engineering Consulting team. This is a great opportunity to be part of a leading firm and play a key role in the growth of our service offerings. Your Key Responsibilities Produces high-quality solution or infrastructure deliverables in accordance with project timelines and specifications, using sound coding and programming skills Performs coding, debugging, testing and troubleshooting throughout the development process contributing to moderately complex aspects of a project Maintains and enhances systems by fixing complicated errors, raising risks and escalating issues where necessary Works with users to capture detailed requirements, translating designs and solution architecture into design specifications Monitors and reports on potential risks/opportunities of emerging technologies, and seeks areas for continuous improvement Ensures all activities adhere to the relevant processes, procedures, standards and technical design Develop and promote best practices for usage, operations and development Strong analytical and communication skills with intense drive to learn and adopt. Skills And Attributes 4-6 years development in O365 / M365 6-12 months of hands-on experience with Microsoft 365 Copilot. (must have) Core Copilot Skills: Configure / customize robust AI solutions using Microsoft's Copilot Studio, M365 Copilot. Experience in creating custom agents. Develop Declarative Agents to extend the capabilities of M365 Copilot. Integrate Power Platform (Power Automate, Power Apps, Power BI) for automation and custom apps. Leverage Azure services (Functions, OpenAI, etc.) for scalable Copilot solutions. Craft effective prompts to guide AI models and optimize their performance. Ability to work on integration of services using Power Automate Cloud flows and Azure functions, Azure APIM. Strong expertise on Microsoft Copilot studio. Core Microsoft 365 Skills: Microsoft 365 Suite: Deep understanding of core applications like Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, and Power BI. Microsoft Graph API: Proficiency in using Graph API to access and manipulate data across various Microsoft 365 services. Power Platform: Knowledge of Power Apps, Power Automate, and Power BI for building custom solutions and automating workflows. AI and Machine Learning: (optional) AI Fundamentals: Understanding of AI concepts, machine learning, and natural language processing. Prompt Engineering: Ability to craft effective prompts to guide the AI model and generate desired outputs. AI Frameworks: Knowledge of AI Frame works such as Lang Chain. Model Training and Fine-tuning: Knowledge of training and fine-tuning AI models for specific use cases. Development and Engineering: (Must have) Programming Languages: Proficiency in languages like C#, Python, JavaScript, and TypeScript. Web Development: Experience with HTML, CSS, and JavaScript frameworks like React or Angular. Azure Functions and Logic Apps: Knowledge of serverless computing and workflow automation. Azure DevOps: Understanding of CI/CD pipelines and DevOps practices. Soft Skills: Problem-solving and Analytical Skills: Ability to identify problems, analyze data, and propose solutions. Communication Skills: Effective communication with both technical and non-technical stakeholders. Collaboration: Working effectively in cross-functional teams. Adaptability: Staying updated with the latest trends and technologies. Customer Focus: Understanding client needs and delivering solutions that meet their requirements. Maintain a positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges; has a positive influence on peers. Interpersonal and communication skills. To qualify for the role, you must have A bachelor's or master's degree A minimum of 4-6 years of experience, preferably background in a professional services firm. Strong knowledge with M365 Suite of products Excellent communication skills with consulting experience preferred Ideally, you’ll also have Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Digital Engineering – NCLC - M365 Copilot Developer The opportunity We are seeking resources with expertise in the M365 Suite, particularly in M365 CoPilot development, extended configurations, and integrations, along with experience in Azure Open AI / GenAI and related technologies. These professionals will join our Digital Engineering Consulting team. This is a great opportunity to be part of a leading firm and play a key role in the growth of our service offerings. Your Key Responsibilities Produces high-quality solution or infrastructure deliverables in accordance with project timelines and specifications, using sound coding and programming skills Performs coding, debugging, testing and troubleshooting throughout the development process contributing to moderately complex aspects of a project Maintains and enhances systems by fixing complicated errors, raising risks and escalating issues where necessary Works with users to capture detailed requirements, translating designs and solution architecture into design specifications Monitors and reports on potential risks/opportunities of emerging technologies, and seeks areas for continuous improvement Ensures all activities adhere to the relevant processes, procedures, standards and technical design Develop and promote best practices for usage, operations and development Strong analytical and communication skills with intense drive to learn and adopt. Skills And Attributes 4-6 years development in O365 / M365 6-12 months of hands-on experience with Microsoft 365 Copilot. (must have) Core Copilot Skills: Configure / customize robust AI solutions using Microsoft's Copilot Studio, M365 Copilot. Experience in creating custom agents. Develop Declarative Agents to extend the capabilities of M365 Copilot. Integrate Power Platform (Power Automate, Power Apps, Power BI) for automation and custom apps. Leverage Azure services (Functions, OpenAI, etc.) for scalable Copilot solutions. Craft effective prompts to guide AI models and optimize their performance. Ability to work on integration of services using Power Automate Cloud flows and Azure functions, Azure APIM. Strong expertise on Microsoft Copilot studio. Core Microsoft 365 Skills: Microsoft 365 Suite: Deep understanding of core applications like Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, and Power BI. Microsoft Graph API: Proficiency in using Graph API to access and manipulate data across various Microsoft 365 services. Power Platform: Knowledge of Power Apps, Power Automate, and Power BI for building custom solutions and automating workflows. AI and Machine Learning: (optional) AI Fundamentals: Understanding of AI concepts, machine learning, and natural language processing. Prompt Engineering: Ability to craft effective prompts to guide the AI model and generate desired outputs. AI Frameworks: Knowledge of AI Frame works such as Lang Chain. Model Training and Fine-tuning: Knowledge of training and fine-tuning AI models for specific use cases. Development and Engineering: (Must have) Programming Languages: Proficiency in languages like C#, Python, JavaScript, and TypeScript. Web Development: Experience with HTML, CSS, and JavaScript frameworks like React or Angular. Azure Functions and Logic Apps: Knowledge of serverless computing and workflow automation. Azure DevOps: Understanding of CI/CD pipelines and DevOps practices. Soft Skills: Problem-solving and Analytical Skills: Ability to identify problems, analyze data, and propose solutions. Communication Skills: Effective communication with both technical and non-technical stakeholders. Collaboration: Working effectively in cross-functional teams. Adaptability: Staying updated with the latest trends and technologies. Customer Focus: Understanding client needs and delivering solutions that meet their requirements. Maintain a positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges; has a positive influence on peers. Interpersonal and communication skills. To qualify for the role, you must have A bachelor's or master's degree A minimum of 4-6 years of experience, preferably background in a professional services firm. Strong knowledge with M365 Suite of products Excellent communication skills with consulting experience preferred Ideally, you’ll also have Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Digital Engineering – NCLC - M365 Copilot Developer The opportunity We are seeking resources with expertise in the M365 Suite, particularly in M365 CoPilot development, extended configurations, and integrations, along with experience in Azure Open AI / GenAI and related technologies. These professionals will join our Digital Engineering Consulting team. This is a great opportunity to be part of a leading firm and play a key role in the growth of our service offerings. Your Key Responsibilities Produces high-quality solution or infrastructure deliverables in accordance with project timelines and specifications, using sound coding and programming skills Performs coding, debugging, testing and troubleshooting throughout the development process contributing to moderately complex aspects of a project Maintains and enhances systems by fixing complicated errors, raising risks and escalating issues where necessary Works with users to capture detailed requirements, translating designs and solution architecture into design specifications Monitors and reports on potential risks/opportunities of emerging technologies, and seeks areas for continuous improvement Ensures all activities adhere to the relevant processes, procedures, standards and technical design Develop and promote best practices for usage, operations and development Strong analytical and communication skills with intense drive to learn and adopt. Skills And Attributes 4-6 years development in O365 / M365 6-12 months of hands-on experience with Microsoft 365 Copilot. (must have) Core Copilot Skills: Configure / customize robust AI solutions using Microsoft's Copilot Studio, M365 Copilot. Experience in creating custom agents. Develop Declarative Agents to extend the capabilities of M365 Copilot. Integrate Power Platform (Power Automate, Power Apps, Power BI) for automation and custom apps. Leverage Azure services (Functions, OpenAI, etc.) for scalable Copilot solutions. Craft effective prompts to guide AI models and optimize their performance. Ability to work on integration of services using Power Automate Cloud flows and Azure functions, Azure APIM. Strong expertise on Microsoft Copilot studio. Core Microsoft 365 Skills: Microsoft 365 Suite: Deep understanding of core applications like Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, and Power BI. Microsoft Graph API: Proficiency in using Graph API to access and manipulate data across various Microsoft 365 services. Power Platform: Knowledge of Power Apps, Power Automate, and Power BI for building custom solutions and automating workflows. AI and Machine Learning: (optional) AI Fundamentals: Understanding of AI concepts, machine learning, and natural language processing. Prompt Engineering: Ability to craft effective prompts to guide the AI model and generate desired outputs. AI Frameworks: Knowledge of AI Frame works such as Lang Chain. Model Training and Fine-tuning: Knowledge of training and fine-tuning AI models for specific use cases. Development and Engineering: (Must have) Programming Languages: Proficiency in languages like C#, Python, JavaScript, and TypeScript. Web Development: Experience with HTML, CSS, and JavaScript frameworks like React or Angular. Azure Functions and Logic Apps: Knowledge of serverless computing and workflow automation. Azure DevOps: Understanding of CI/CD pipelines and DevOps practices. Soft Skills: Problem-solving and Analytical Skills: Ability to identify problems, analyze data, and propose solutions. Communication Skills: Effective communication with both technical and non-technical stakeholders. Collaboration: Working effectively in cross-functional teams. Adaptability: Staying updated with the latest trends and technologies. Customer Focus: Understanding client needs and delivering solutions that meet their requirements. Maintain a positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges; has a positive influence on peers. Interpersonal and communication skills. To qualify for the role, you must have A bachelor's or master's degree A minimum of 4-6 years of experience, preferably background in a professional services firm. Strong knowledge with M365 Suite of products Excellent communication skills with consulting experience preferred Ideally, you’ll also have Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles. Skills: it support,troubleshooting,communication,excel,microsoft 365,microsoft applications,asset inventory management,problem-solving,it infrastructure,ticketing tools

About ProcDNA ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey? What We Are Looking For We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support. Key Responsibilities Handle escalated support tickets from engineers and ensure timely resolution. Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Support IT infrastructure readiness for new deployments, relocations, and upgrades. Deliver day-to-day end-user support, including hardware/software issues and system access. Maintain and manage asset inventory records and ensure data accuracy. Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis. Collaborate with cross-functional teams to ensure seamless IT service delivery. Document solutions and contribute to the knowledge base for recurring issues. Comfortable working in rotational shifts to support business operations. Willing to extend shifts as per business needs and critical support requirements Required Skills & Qualifications 2–5 years of experience in IT support, with at least 1 year in an L2 role. Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service). Strong knowledge and troubleshooting skills in Microsoft 365 applications. Experience in IT infrastructure setup and readiness. Familiarity with asset inventory management systems. Proficiency in Microsoft Excel for reporting and data analysis. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and mentor support staff. Flexibility to work in rotational shifts and extend hours when required. Preferred Qualifications Knowledge of ITIL frameworks. Experience in remote desktop support and system administration. Basic understanding of networking and security principles. Skills: it support,troubleshooting,communication,excel,microsoft 365,microsoft applications,asset inventory management,problem-solving,it infrastructure,ticketing tools

Company Overview: Accordion is a global private equity-focused financial consulting firm specializing in driving value creation through services rooted in Data & Analytics and powered by technology. Accordion works at the intersection of Private Equity sponsors and portfolio companies’ management teams across every stage of the investment lifecycle. We provide hands-on, execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data and analytics. Accordion is headquartered in New York City with 10 offices worldwide. Join us and make your mark on our company. Data & Analytics (Data & Analytics | Accordion): Accordion's Data & Analytics (D&A) practice in India delivers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges. We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics. D&A team members deliver data and analytical solutions designed to streamline reporting capabilities and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more. Working at Accordion in India means joining 800+ analytics, data science, finance, and technology experts in a high-growth, agile, and entrepreneurial environment to transform how portfolio companies drive value. It also means making your mark on Accordion’s future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together. Join us and experience a better way to work! Location: Hyderabad, Telangana What You will do: The roles and responsibilities of Office 365 Administrator include but are not limited to : You will act as the primary point of contact for technical support related to O365 administration to internal employees via phone, email, chat, or in person. Manage user accounts, licenses and groups ensuring compliance with the organizational policies. You have extensive knowledge of Microsoft licenses to ensure optimal usage. Provide clear and timely updates on support requests, task status, and priorities to the IT Help Desk Manager and other relevant stakeholders. Serve as a subject matter expert on O365 support, offering guidance and best practice recommendations to users. Analyzing security reports and assessing potential vulnerabilities as they relate to O365. Escalate complex issues to senior IT support technicians or create support tickets with external vendors as necessary, following escalation procedures. You should be able to administer SharePoint, OneDrive, any other Microsoft related products that are used extensively by the users to support their issues. Identify process gaps and opportunities to enhance inter-functional coordination and solve problems through structured thinking, research, project planning and on-ground execution. Ideally, you have: Bachelor’s degree is mandatory. 4-9 years of experience in a cross-functional role, preferably in O365 domain. Problem solving acumen with an eye for detail and an analytical bent of mind. Attributes of being a team player with excellent communication and relationship-building skills to support and collaborate globally. Ability to extract data from the tenant for decision making. Why Explore a Career at Accordion: Collaborate with Prominent Private Equity Firms: Develop deep understanding of the intricacies of the Private Equity landscape, setting you on a path to excel in the dynamic world of finance and analytics. High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility. Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; intellectual environment that will challenge you and accelerate your learning curve. Other benefits to full-time employees Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employees and family members, free doctor’s consultations, counsellors, etc. Corporate Meal card options for ease of use and tax benefits. Team lunches, company sponsored team outings and celebrations. Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.