Onboarding Platform Lead, Managing Director

As an Onboarding Platform Lead, you will be responsible for managing all aspects of change, running, and ensuring the operational health of your platform in alignment with the business's vision. This role is crucial as the platform is on the brink of a digital-first and AI-first transformation. Your primary focus will be on driving seamless customer engagement, agentic automation of end-to-end workflows, and compliance with Financial Crime and other legal requirements. Collaboration with key stakeholders and centers of excellence will be essential to develop solutions that deliver customer value. This role is being offered at the managing director level. Key Responsibilities: - Delivering and owning the platform's operational stability and performance, including maintaining applications, systems, utilities, and tools. - Taking ownership of the technical architecture and design of the platform by understanding technical direction, emerging technologies, and trends. - Leading teams to understand and focus on customer outcomes to deliver business value and enhance customer experience. - Championing and planning the delivery of business value with an enhanced customer experience. Qualifications Required: - Strong leadership and communication skills to articulate complex technical concepts clearly to colleagues, including management. - Demonstrable experience in running high-performance large-scale programs, projects, and teams, along with domain and platform product knowledge. - Deep knowledge of AI, model governance, and path to production for GenAI systems, especially Agentic AI in regulated banking setups. - Expertise in running large complex projects, understanding platform applications and services, and converting business requirements into technical solutions. - Operational, risk management, financial management, collaboration, negotiation skills, and strong commercial acumen. Join us in this highly collaborative role to lead the technology thinking and execution for driving a seamless customer engagement and automation of workflows while ensuring compliance with legal and regulatory requirements. As a Onboarding Platform Lead, you will play a crucial role in owning and creating the platform's technical roadmap, optimizing initiatives, and achieving agreed targets for cycle time, risk, and cost profiles. Your expertise will be instrumental in providing optimal business solutions that meet customers" needs and align with the overall strategy and roadmap. Additionally, you will be responsible for remediation of technical issues and ensuring the financial, commercial, and flow performance of the platform, as well as the risk culture.,